Head Of It

hace 7 días


Barcelona, España Seqera Labs A tiempo completo

.Over the coming years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses. Biofuels and biomaterials are transforming the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology are producing sustainable and ethical food.At the heart of all of these transformations is the ability for scientists and computational biologists to make sense of an exponentially growing data set. Seqera Labs' mission is to empower scientists everywhere with foundational software for collaborative data analysis.Seqera Labs' founders are the creators of Nextflow, the most widely used framework for computational pipelines and largest community of computational scientists curating pipelines for advancing science. Seqera Labs' goal is to provide the full suite of commercial products enabling effortless data analysis, for every scientist, on any infrastructure.About the roleWe are seeking a Head of IT as the first member and leader of the IT function responsible for end-to-end support.By using your technical background, together with strong analytical skills, you will make us more efficient. We are looking for a team player who will lead by example, by rolling up your sleeves to help get the job done. We expect this role to be an escalation point for issues the team is unable to resolve and be the leader for improving our processes.Your mission will be to:Build out the IT function for a cloud native, modern SaaS enterpriseServe as escalation point for technical support and customer serviceQuickly diagnose and understand technical issues and resolutions across a huge variety of apps & hardwareShare in covering IT ticket queue and on-call rotation if/when requiredDrive vendor relationships & budget trackingDrive documentation efforts and process improvements across the teamHiring and scaling the IT team in conjunction with the company's growthManage end-to-end lifecycle of employee hardware/softwareManage access and security of internal software and toolsWork with engineering, customer success, and HR to define and implement security policies as it pertains to onboarding, offboarding, data access, contractors, etc.Manage and develop office network, A/V, and office infrastructureAbout you. We are looking for someone with:7+ years in IT support role with recent experience leading an IT team. Significant experience growing and leading IT helpdesk, site support, and operations functions.Excellent interpersonal skills with a friendly and helpful customer service-centric attitude.Fluent in written and spoken English, and able to do occasional travel.Strong knowledge of modern SaaS tools, and ability to pick up new ones quickly: Google Apps, Office 365, Okta, Salesforce, Atlassian, etc.Proficiency supporting hundreds of users in a predominantly macOS environment


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