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Head of It
hace 3 meses
At the heart of all of these transformations is the ability for scientists and computational biologists to make sense of an exponentially growing data set.
Seqera Labs' founders are the creators of Nextflow, the most widely used framework for computational pipelines and largest community of computational scientists curating pipelines for advancing science.
Seqera Labs' goal is to provide the full suite of commercial products enabling effortless data analysis, for every scientist, on any infrastructure.
About the role
We are seeking a Head of IT as the first member and leader of the IT function responsible for end-to-end support.
We are looking for a team player who will lead by example, by rolling up your sleeves to help get the job done.
We expect this role to be an escalation point for issues the team is unable to resolve and be the leader for improving our processes.
Your mission will be to:
- Build out the IT function for a cloud native, modern SaaS enterprise
- Serve as escalation point for technical support and customer service
- Quickly diagnose and understand technical issues and resolutions across a huge variety of apps & hardware
- Share in covering IT ticket queue and oncall rotation if/when required
- Drive vendor relationships & budget tracking
- Drive documentation efforts and process improvements across the team
- Hiring and scaling the IT team in conjunction with the company's growth
- Manage endtoend lifecycle of employee hardware/software
- Manage access and security of internal software and tools
- Work with engineering, customer success, and HR to define and implement security policies as it pertains to onboarding, offboarding, data access, contractors, etc.
- Manage and develop office network, A/V, and office infrastructure
We are looking for someone with:
- 7+ years in IT support role with recent experience leading an IT team. Significant experience growing and leading IT helpdesk, site support, and operations functions.
- Excellent interpersonal skills with a friendly and helpful customer servicecentric attitude.
- Fluent in written and spoken English, and able to do occasional travel.
- Strong knowledge of modern SaaS tools, and ability to pick up new ones quickly: Google Apps, Office 365, Okta, Salesforce, Atlassian, etc.
- Proficiency supporting hundreds of users in a predominantly macOS environment.
- Prior experience with migration and consolidation of users between different SaaS systems (e.g. unifying project management software, knowledge bases, etc.)
- Automation and securityfirst mindset, especially when architecting laptop images, directory services, and network
- Passion and experience for metrics, reporting and analytics.
- Ability to handle multiple, concurrent priorities and deliver projects on time, with quality
- Nice to have: experience with GDPR and SOC 2 compliance
Your unique set of skills are:
- Exceptional communication skills, highly organized, collaborative, and detail-oriented
- Experience building and maintaining relationships.
- Empathetic, positive attitude with a desire to help our customers reach their goals
- A builder likes to be part of a core team that is building a new thing from scratch.
- Strong analytical and prioritization skills, with excellent problemsolving abilities in the face of ambiguity
Why join us?
By learning from and with each other, we ensure our ability to drive innovation and make better decisions toward our mission.
Most importantly, our culture provides a genuinely fun, inclusive, and challenging environment that will allow you to grow while making a huge difference in human health and beyond.
What will you find working at Seqera Labs?
- Flexible working hours, and remotefriendly culture.
- International working environment with more than 15 nationalities.
- Passionate & talented team.
- Continuous skills development, including budget for training.
- Team retreats and bonding activities.
- A culture where your opinion is valued and your decisions have a real impact on the industry.
- Excitement of a fastgrowing startup in a constantly changing environment.
- Great benefits, including private health insurance, mental health app subscription (Oliva), employee equity, and more to come.
About Seqera
We are the creators and the leading provider of the open-source workflow orchestratio
