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Pharma Customer Service Officer
hace 3 meses
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Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
Supply Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.
If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.
Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.
About the role Delight customers and be the backbone of our success as a Pharma Customer Service Officer at Reckitt. In this key role, you'll be the welcoming voice and helping hand that ensures our customers' satisfaction with every product and service. We're looking for a proactive, thoughtful individual who thrives on making a difference and improving the day of everyone they interact with. Join us to become an integral part of a team that values your expertise and is committed to excellence in service.
Your responsibilities Pack-Fill-Rate for your respective customers and monitoring/eliminating loss reasons working collaboratively with x-functional teams and customers Order to invoice: Order entry, stock allocation setup and reporting for customers, Order Confirmation / Order Planning & Simulation Work closely with other departments: Customer & system master data maintenance in collaboration with Sales and Finance Customer delivery bookings and coordination with operations and planning to ensure customer satisfaction level Coordinator with sales any new product introduction and changes, communication with customer Customer credit claims management, to work closely with Finance to resolve Analyse customer order profiles, track customer service KPIs for the business, ensure issues are captured and addressed and identify key opportunities to drive efficiencies The experience we're looking for Minimum 1 year experiencie in same or similar role Proven background in customer service with a strong emphasis on exceptional service standards. Highly detail-oriented with the ability to manage and prioritise a diverse workload under tight deadlines. Comfortable working with people at all levels and eager to own responsibilities and drive improvements. Familiar with Supply Chain concepts and the pivotal nature of the Customer Service Representative role. Proficient with SAP and Excel, using these tools to deliver accurate data analysis and business insights. Proficiency level of English & Spanish The skills for success Supply Chain Management, Business Partnership, Collaboration, Partnership building, Relationship management, Business acumen, Productivity management, Project management, Improve business processes, Advanced analytics, Data analytics, Customer service management, Manufacturing excellence.
What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
Job Segment: Nutrition, Pharmaceutical, Counseling, Healthcare
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