Global Cx Lead

hace 2 meses

Barcelona, España Align Technology, Inc. A tiempo completo

Join a team that is changing millions of lives.Transforming smiles,changing lives.AtAlign Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Ourdiverseand collaborativeteams are constantly pushing the boundaries of what's possible.Ready to join us?About this opportunityIn the role of Global Customer Experience Lead, you will help us test prototypes and implement improvements to take the Align customer experience to the next level. You will support regional and global customer experience improvement efforts and generate summaries of prototype testing efforts and best practice documentation that allows for efficiencies and scaling across regions. As part of the Global CX Team, you will collaborate directly with customers, building strong relationships that inform and influence customer experience improvement efforts.The ideal candidate will thrive in a highly collaborative environment across all continents; have an interest in customer success strategy management and work comfortably in a fast-paced, global corporate environment.In this role, you will…Assisting and executing strategies for enhancing customer experience across Align Technology.Identifying opportunities for ongoing improvement in customer experience across the company.Influencing strategic decision-making by providing customer insights and representing the customer at internal/external forums and strategic committees.Leading, planning, and coordinating initiatives to design customer experience enhancements, from initial discovery to proposing potential solutions and overseeing implementation after approval by relevant stakeholders.Establishing and managing best practices and global sharing to clearly illustrate enhancements made to customer experience.Collaborating with internal stakeholders to integrate customer experience improvement into the daily operations and promote innovation in customer experience.Prioritizing, designing, and supervising the implementation of service enhancements aligned with strategic goals.Modeling customer experience based on industry best practices and innovative trends.Cultivating a culture of innovation focused on delivering added value to customers.In this role, you'll need …7-10 years experience in Customer Experience or service management roleCX Design process journey mapping assetOrganisation and Leadership experienceProject ManagementService DesignCommerical and Marketing background is preferredStrong business ( Commercial) acumen and technical understanding.Feel comfortable in leading challenging company initiatives.Demonstrates exceptional customer experience by exhibiting excellent problem-solving and troubleshooting skills.Good communication skills.Ability to handle multiple tasks and prioritize work.Project management skillsExperience from change managementSound like a good fit?Great Click the "Apply" link to let us know you are interested. Not the right fit? Don't worry,Alignis quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.About AlignAlign Technology is a publicly traded medical device company that istransforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners andOrthoCADdigital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of thethingsemployees say make Align Technology a great place to work.We respect your privacy. Please reviewourApplicant Privacy Policiesfor additional information.Global Diversity Statement:At Align, we believe in the power of a smile, and we know that everysmile isas unique asour employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a cultureof open-mindedness and compassion forallouremployees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.Equal Opportunity StatementIt is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.#LI-Hybrid#LI-HL1 #J-18808-Ljbffr

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