Account Manager
hace 2 meses
Account Manager - Partner Success, Vacation Rental EMEA France (English & French Required) Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us? To shape the future of travel, people must come first.
Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated, and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world.
Role Summary: Grows a segment of the portfolio of accounts by managing them directly or contributing to deepening those partnerships. The Account Manager will be taking care of a portfolio of accounts from France as well as newly acquired Integrated Partners.
Responsibilities:
Analyzes business and operational performance to find opportunities for optimization.
Handles service delivery for active accounts, communicating technical and operational impacts as needed.
Ensures execution of account strategies and shares best practices across teams and regions.
Builds relationships with customers and assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings).
Understands and reports a customer's business issues through appropriate organizational channels.
Recommends products, services, and insights that meet customer needs.
Documents components of a business case for change at the direction of more senior colleagues as needed.
Conducts straightforward cost, benefit, and risk analyses of possible solutions.
Identifies and actively engages stakeholders in decision making and strategies to benefit account and organization.
Demonstrates the importance of maintaining ongoing business relationships with colleagues and external customers.
Attends meetings with customers to understand needs and expectations.
Experience: 2+ years for Bachelor's, 0-2 years for Master's
Education: Bachelor's or Master's or equivalent experience required.
Functional/Technical Skills: Proficiency in English and French written and oral communication, portfolio management, relationship account management, upselling, and cross-selling.
If you need assistance with any part of the application or recruiting process due to a disability or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.
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