Front Desk Supervisor
hace 1 mes
.A brief description about us:Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings, business meetings...Regarding the hotel's gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where you can enjoy light dinners or spectacular views.The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym.We are currently looking for new talent to join the Front Office department as Front Office Supervisor.What will be the main functions you will perform in your position?Scope of PositionThe Night Supervisor will provide supervision and direction in the Front Desk and all other areas in the hotel during the night with the objectives, performance and quality standards established by the hotel.Organizational StructureThe Night Supervisor reports directly to the Front Desk Manager and oversees directly the overnight staff in the Hotel.Duties and ResponsibilitiesMajor responsibilitiesEnsure proper, efficient and profitable functioning of the overnight shift.Ensure supervision of overnight cleaners.Ensure supervision of all other Hotel overnight staff in other areas such as e.G. Room Service.Maximize room revenue and occupancy by effectively controlling rates and availability.Clarify duties and responsibilities of overnight Front Desk colleagues and ensure that work processes are in a logical order.Ensure proper staffing at all times.Ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through.Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff.Handle all guest complaints and comments relating to the department tactfully.Cooperate and coordinate teamwork with other departments.Perform any other reasonable duties as required by the Front Desk Manager or management of the Hotel.Daily responsibilitiesHandle all incoming reservation calls and walk-in reservations.In charge of the daily SMS night run as well as the Agylisis night run.Responsible for the first accounting run (daily credit card receipts, paid outs, cash receipts and currency).Receives and checks daily F&B billings.In charge of end-of-month closing (SMS and Agylisis).Ensure that all night audit functions are completed efficiently.Creates daily Handover for colleagues
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Front Desk Supervisor
hace 4 semanas
Barcelona, España Hilton A tiempo completoFront Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel...
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Front Desk Supervisor
hace 2 meses
Barcelona, España Hilton A tiempo completoFront Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?**As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel...
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Front Desk Supervisor
hace 3 semanas
Barcelona, España Hilton Worldwide, Inc. A tiempo completo.Job Description - Front Desk Supervisor (HOT0B27Y)Work LocationsHilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services, and promotion of in-house activities.What will I be doing?As a Front Desk...
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Front Desk Supervisor
hace 4 semanas
Barcelona, Barcelona, España Mandarin Oriental Hotel Group Limited A tiempo completoJob Title: Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Mandarin Oriental Hotel Group Limited. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional customer service to our guests.Key Responsibilities:Supervise and...
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Front Desk Supervisor
hace 4 semanas
Barcelona, Barcelona, España Mandarin Oriental Hotel Group Limited A tiempo completoJob Title: Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Mandarin Oriental Hotel Group Limited. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional customer service to our guests.Key Responsibilities:Supervise and...
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Front Desk Supervisor
hace 4 semanas
Barcelona, Barcelona, España Aire Ancient Baths A tiempo completoFront Desk Supervisor Job DescriptionAbout the Role:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aire Ancient Baths. As a Front Desk Supervisor, you will play a crucial role in ensuring that our guests receive exceptional service and have a memorable experience with us.Key Responsibilities:Client Experience:...
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Front Desk Supervisor
hace 4 semanas
Barcelona, Barcelona, España Aire Ancient Baths A tiempo completoFront Desk Supervisor Job DescriptionAbout the Role:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aire Ancient Baths. As a Front Desk Supervisor, you will play a crucial role in ensuring that our guests receive exceptional service and have a memorable experience with us.Key Responsibilities:Client Experience:...
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Front Desk Supervisor
hace 4 semanas
Barcelona, Barcelona, España Aire Ancient Baths A tiempo completoFront Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aire Ancient Baths. As a key member of our front office team, you will be responsible for ensuring a seamless and exceptional guest experience.Key Responsibilities:Client Experience: Ensure a high level of satisfaction among our...
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Front Desk Supervisor
hace 4 semanas
Barcelona, Barcelona, España Aire Ancient Baths A tiempo completoFront Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aire Ancient Baths. As a key member of our front office team, you will be responsible for ensuring a seamless and exceptional guest experience.Key Responsibilities:Client Experience: Ensure a high level of satisfaction among our...
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Front Desk Supervisor
hace 3 semanas
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Front Desk Supervisor (HOT0B27Y) Work LocationsHilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services, and promotion of in-house activities.What will I be doing?As a Front Desk...
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Front Desk Supervisor
hace 2 meses
Barcelona, España Hilton A tiempo completoFront Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, guest requests, concierge services, and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel...
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Front Desk Supervisor
hace 6 meses
Barcelona, España Hilton A tiempo completoFront Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various...
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Front Desk Supervisor
hace 7 meses
Barcelona, España Hilton A tiempo completoFront Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?**As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel...
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Front Desk Supervisor
hace 1 mes
Barcelona, España Hilton A tiempo completoJob Description - Front Desk Supervisor (HOT0AZ8U) Job Description Front Desk Supervisor ( Job Number: HOT0AZ8U ) Work Locations Work Locations : Hilton Diagonal Mar Barcelona Passeig Del Taulat 262-264 Barcelona 8019 A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge...
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Front Desk Supervisor
hace 3 semanas
Barcelona, España Hilton A tiempo completoJob Description - Front Desk Supervisor (HOT0B27Y)Job DescriptionFront Desk Supervisor ( Job Number: HOT0B27Y )Work Locations Work Locations : Hilton Diagonal Mar Barcelona Passeig Del Taulat 262-264 Barcelona 8019A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge...
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Front Desk Supervisor
hace 4 semanas
Barcelona, España Hilton A tiempo completoJob Description - Front Desk Supervisor (HOT0AZ8U) Job Description Front Desk Supervisor ( Job Number: HOT0AZ8U ) Work Locations Work Locations : Hilton Diagonal Mar Barcelona Passeig Del Taulat 262-264 Barcelona 8019 A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge...
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Front Desk Supervisor
hace 2 semanas
Barcelona, España Hilton A tiempo completoA Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...
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Front Desk Supervisor
hace 3 semanas
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Front Desk Supervisor (HOT0B27Y)Work Locations Hilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services, and promotion of in-house activities.What will I be doing?As a Front Desk...
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Front Desk Supervisor
hace 2 meses
Barcelona, España Hilton A tiempo completoJob Description - Front Desk Supervisor (HOT0AZ8U) Job Description Front Desk Supervisor ( Job Number: HOT0AZ8U ) Work Locations Work Locations : Hilton Diagonal Mar Barcelona Passeig Del Taulat 262-264 Barcelona 8019 A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge...
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Front Desk Supervisor
hace 3 semanas
Barcelona, España Hilton A tiempo completoJob Description - Front Desk Supervisor (HOT0B27Y) Job Description Front Desk Supervisor ( Job Number: HOT0B27Y ) Work Locations Work Locations : Hilton Diagonal Mar Barcelona Passeig Del Taulat 262-264 Barcelona 8019 A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge...
