Technical Support Account Manager

hace 3 semanas


Barcelona, España Pay Retailers A tiempo completo

Job summary
Technical Support Account ManagerWorking in our Headquarters in BarcelonaGuaranteeing excellent service levels
Job seniority: associate level
Responsibilities
• Identify the technological needs of clients• Understand integration options offered by PayRetailers• Solve incidents in a fast and organized process• Perform data analysis to find improvement opportunities• Coordinate calls with merchants and gateways• Communicate issues and demands from clients• Coordinate with sales/account management and IT teams• Generate monthly reports• Provide technical support and advice to customers• Know the scope and limits of our system
Requirements
• Bachelor's degree in systems administration or business management• At least 2 years of experience in Fintech industries• Working knowledge of data analysis and performance metrics• Demonstrated knowledge of the technology industry• Experience with tools such as VPN, Jira, Postman, Insomnia, SQL and MSSQLServer• Strong verbal and written communication skills• Customer relationship and interpersonal skills• Availability to travel
Benefits
• Competitive salary• Opportunities for growth• Additional days of holidays• Private health insurance• One day of home office per week• Free language classes• Individual development plans• Excellent work environment• Free coffee, tea, fruits, and snacks• Flexible retribution partner


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