It Service Manager
hace 2 semanas
Primary Purpose : The IT Service Manager is responsible for ensuring the streamlined operation of the IT Department in alignment with the business objectives of the organization. This role exists to oversee and coordinate the information technology services provided to the company, ensuring efficiency, reliability, and value creation.Key Activities :Develop and implement IT service management strategies aligned with company goals.Manage the IT service support and service delivery teams to ensure SLA compliance and high-quality customer service.Oversee the IT service catalog, ensuring all services are delivered effectively and efficiently.Conduct regular service reviews, audits, and assessments to identify areas for improvement.Key Roles Responsibilities and Accountabilities :Service Strategy & Design : Define and refine IT services, ensuring they support the strategic needs of the business.Service Transition : Manage changes to the IT service infrastructure, including new service rollouts and modifications.Service Operation : Ensure continuous service delivery, manage incidents and problems, and maintain high service availability.Continuous Improvement : Implement processes for continual service improvement, leveraging feedback and performance data.Stakeholder Management : Act as the primary liaison between IT and other departments, ensuring clear communication and understanding of IT service-related matters.Budget Management : Oversee the IT service budget, ensuring cost-effectiveness and ROI on IT services.Job Requirements and Qualifications :Location : Spain (Madrid)Education : Bachelor's degree in Information Technology, Computer Science, or related field.Experience : Minimum of 5 years of experience in IT service management in a multi-supplier/vendor environment.Technology : Experience in using ServiceNow ITSM and CSDM (Common Service Data Model) advantageous. Experience in the use of PowerBI to present dynamic, powerful visualisations to support key responsibilities of the role.Certifications : Minimum of ITIL v3 Foundation a necessity, ITIL v4 Foundation certification is preferred.Skills : Strong leadership and decision-making skills. Excellent communication and interpersonal skills. Proficient in IT service management software and tools. Ability to manage multiple tasks and priorities.Personal Attributes : Proactive and results-oriented. Strong analytical and problem-solving abilities. Customer-focused mindset.Language Skills : English fluent almost native it's a must.#J-18808-Ljbffr
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It Service Manager
hace 2 semanas
Zaragoza, España Radisson Hotel Group, Madrid Office-Information... A tiempo completoPrimary Purpose: The IT Service Manager is responsible for ensuring the streamlined operation of the IT Department in alignment with the business objectives of the organization. This role exists to oversee and coordinate the information technology services provided to the company, ensuring efficiency, reliability, and value creation.Key Activities:Develop...
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It Service Manager
hace 2 semanas
Zaragoza, España Siemens A tiempo completoPosition Overview: Siemens GBS (Global Business Services) is in search of a dedicated IT Service Manager with a preference for candidates possessing a background in HR or IT systems, and hands-on experience in both on-premise and cloud-based SaaS solutions. The role places a strong emphasis on IT and Cybersecurity compliance, making relevant expertise in...
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IT Manager
hace 2 días
Zaragoza, Zaragoza, España Sulzer A tiempo completoSulzer is a leading engineering company with a proud heritage of innovation. We are seeking an experienced IT Manager to join our global team in Madrid, Spain. As an IT Manager, you will be responsible for managing the local IT service delivery in the SEMEA region, partnering with Sulzer entities in countries Spain, Italy, South Africa, and further towards...
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IT Manager
hace 2 días
Zaragoza, Zaragoza, España Sulzer A tiempo completoSulzer is a leading engineering company with a proud heritage of innovation. We are seeking an experienced IT Manager to join our global team in Madrid, Spain. As an IT Manager, you will be responsible for managing the local IT service delivery in the SEMEA region, partnering with Sulzer entities in countries Spain, Italy, South Africa, and further towards...
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Service Manager
hace 4 meses
Zaragoza, España Adidas A tiempo completoAt adidas, our love for sport drives who we are and what we do. But just as a ball is more than leather and thread, and a show more than padding and plastic, we are bigger than our products. We don't just work to create faster shoes and lighter fabrics. We strive to help athletes everywhere perform their best. We believe that it's hard work inventing the...
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Service Manager
hace 4 semanas
Zaragoza, España Capitole Consulting A tiempo completo¡Capitole Consulting sigue creciendo y queremos hacerlo contigo!Si tienes experiencia como Service Manager, ¡te estamos esperando!¿Qué valoramos?Más de 5 años de experiencia.Experiencia en servicios L1 (ServiceDesk y operaciones IT 24x7) ya que la persona colaborará en la maduración de estos servicios para convertirlos en Servicios...
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It Manager
hace 4 semanas
Zaragoza, España Importante Grupo A tiempo completoCondiciones de trabajo:Contrato indefinido, directo por la compañía.Proyección y desarrollo profesional, en una empresa en crecimiento.Muy buen ambiente laboral y conciliación entre vida personal y profesional.Perfil ideal:Titulado en Informática, Telecomunicaciones o estudios equivalentes (FP...).Buen nivel de Inglés.Conocimiento de las mejores...
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Service Manager
hace 4 meses
Zaragoza, España Adidas A tiempo completoAt adidas, our love for sport drives who we are and what we do. But just as a ball is more than leather and thread, and a show more than padding and plastic, we are bigger than our products. _ - We don't just work to create faster shoes and lighter fabrics. We strive to help athletes everywhere perform their best. We believe that it's hard work inventing the...
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It Service Delivery Specialist
hace 1 mes
Zaragoza, España Oilandgas.Org.Uk A tiempo completo.If you are an IT Professional, Emerson has an excellent role for you! We are looking for an IT Service Delivery Specialist who will be under the IT Infrastructure team and act as a local point for all IT Infrastructure and End User Support at your site and ensure engagement with the appropriate IT Infrastructure Support Groups in the organization.In this...
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IT Service Delivery Specialist
hace 4 semanas
Zaragoza, Zaragoza, España Oilandgas.Org A tiempo completoAbout the RoleWe are seeking an IT Service Delivery Specialist to join our team at Oilandgas.Org. As a key member of our IT Infrastructure team, you will be responsible for providing exceptional support to our end-users, ensuring seamless IT operations, and collaborating with cross-functional teams to drive business success.Key ResponsibilitiesPlan and...
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Program Manager, It&Es Cx, Ites Cxi
hace 2 semanas
Zaragoza, España Mygwork A tiempo completo.Program Manager, IT&ES CX, ITES CXIMadrid, Community of Madrid, ESThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Store Customer Service is seeking a Delivery Experience - Transportation Program Manager...
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IT Service Delivery Specialist
hace 1 mes
Zaragoza, Zaragoza, España oilandgas A tiempo completoAbout the RoleWe are seeking an experienced IT Service Delivery Specialist to join our team at oilandgas. As a key member of our IT Infrastructure team, you will be responsible for providing exceptional support to our end-users and ensuring the smooth operation of our IT systems.Key ResponsibilitiesIT Infrastructure Management• Provide technical guidance...
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IT Service Delivery Specialist
hace 4 semanas
Zaragoza, Zaragoza, España oilandgas A tiempo completoAbout the RoleWe are seeking an experienced IT Service Delivery Specialist to join our team at oilandgas. As a key member of our IT Infrastructure team, you will be responsible for providing exceptional support to our end-users and ensuring the smooth operation of our IT systems.Key ResponsibilitiesIT Infrastructure Management• Provide technical guidance...
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Service Business Development Manager
hace 4 semanas
Zaragoza, España Bfv Service Gmbh A tiempo completoAs a Service Business Developer, your primary responsibility is to drive growth and enhance the overall commercial success of our service business. You will play a pivotal role in driving globally our key growth initiatives and ensuring the continuous improvement of our service offerings. This position requires a dynamic individual with a strong blend of...
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Senior IT Procurement Manager
hace 2 días
Zaragoza, Zaragoza, España Nexthink A tiempo completoJob Title: Senior IT Procurement and Sourcing ManagerNexthink is the leader in digital employee experience management software. As a Senior IT Procurement and Sourcing Manager, you will play a pivotal role in managing our procurement processes, driving cost savings, optimizing vendor relationships, and ensuring the efficiency and effectiveness of our...
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Senior IT Procurement Manager
hace 2 días
Zaragoza, Zaragoza, España Nexthink A tiempo completoJob Title: Senior IT Procurement and Sourcing ManagerNexthink is the leader in digital employee experience management software. As a Senior IT Procurement and Sourcing Manager, you will play a pivotal role in managing our procurement processes, driving cost savings, optimizing vendor relationships, and ensuring the efficiency and effectiveness of our...
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It Manager
hace 4 semanas
Zaragoza, España Tadatic A tiempo completo¡Bienvenido/a! El equipazo de Tadatic está encantado de tenerte aquí, ¿Eres la persona que buscamos?Estamos en búsqueda de un/a IT Manager para seguir creciendo juntos.Nuestro partner es una empresa española fundada en 1994 que se dedica a la fabricación de perfumes y cosméticos para terceros. Tienen su sede en Guadalajara, España, y una planta de...
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Program Manager, It&Es Cx, Ites Cxi
hace 4 días
Zaragoza, España Engineeringuk A tiempo completo.You will need to login before you can apply for a job. DESCRIPTIONAmazon Store Customer Service is seeking a Delivery Experience - Transportation Program Manager with project management experience to help us continue to improve our delivery processes. The role is to be the Voice of Delivery Experience, analysing the processes and understanding areas for...
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Facilities and Service Manager
hace 4 semanas
Zaragoza, Zaragoza, España Mark Taylor A tiempo completoAssistant Manager of Facilities and ServiceMark-Taylor is seeking an experienced Assistant Manager of Facilities and Service to join our team. As a key member of our community management team, you will be responsible for ensuring the upkeep of our physical assets and delivering exceptional customer service to our residents.Key Responsibilities:Assist the...
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Facilities and Service Manager
hace 4 semanas
Zaragoza, Zaragoza, España Mark Taylor A tiempo completoAssistant Manager of Facilities and ServiceMark-Taylor is seeking a highly skilled and experienced Assistant Manager of Facilities and Service to join our team. As a key member of our community management team, you will be responsible for ensuring the upkeep and maintenance of our properties, providing exceptional customer service, and contributing to the...