Service Performance Analyst

hace 5 días


Barcelona, España Allianz A tiempo completo

.The Service Analyst in Stability and Operational Excellence is a critical role within our Infrastructure and Security. This position is responsible for ensuring the stability, reliability, and performance of our IT infrastructure. The Service Analyst will also focus on identifying opportunities for continuous improvement, implementing best practices, and driving initiatives to enhance service delivery.What you can find at Allianz Technology:Work Life - Balance: We offer flexible working hours so you can start your working day according to your needs. In addition, during the summer and every Friday of the year, you have the option of intensive working hours, which will allow you to enjoy more free time for yourself.Compensation and Benefits Package: It includes a company bonus plan, pension, employee stock program, and multiple employee discounts.International and Multicultural Environment: We value the diversity and richness that comes from working in an international and multicultural environment. With more than 52 different nationalities represented in our company, we offer our employees the opportunity to collaborate with people from all over the world, enriching the work environment and providing the opportunity to learn and grow in a truly global setting. This diversity allows us to have a broader perspective, foster creativity and innovation, and promote an inclusive work environment where every voice is heard and valued.Professional Growth Opportunities: We are committed to the professional development of our employees and provide numerous opportunities for growth within the company. We value internal talent and promote internal advancement, offering training programs, mentoring, and skills development that allow our employees to advance in their careers.What will make you succeed in this position?* Bachelor's degree in Information Technology, Computer Science, or a related field.* Minimum of 4 years of experience in IT service management, infrastructure management, or a related role.* Strong understanding of IT infrastructure components, monitoring and service management tools.* Experience with monitoring tools and techniques for infrastructure performance analysis.* Proven track record of identifying and implementing continuous improvement initiatives.* Excellent problem-solving skills and the ability to perform root cause analysis.* Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.* Knowledge of ITIL framework and best practices for IT service management.* Relevant certifications (e.G., ITIL, Azure, AWS)Your mission in the role will be:Infrastructure Stability:* Support analysis, creation and implementation of the Infrastructure and Security stability roadmap* Monitor and analyze the performance of IT infrastructure services, including servers, networks, workplace and applications.* Proactively identify and address potential issues to prevent service disruptions


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