Lead Analyst Service Improvement
hace 6 meses
Overview:
**_WELCOME TO SITA AIRCRAFT_**:
SITA’s Aircraft business unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:
- Communication - connecting aircraft and people around the world.
- Data & Platform - Turning aircraft data into valuable insight for the entire industry.
- Applications - Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.
**Ready to redefine air travel? The journey starts here, with you at SITA.**
**_ ABOUT THE ROLE & TEAM:_**:
Join our team as a Lead Analyst Service Performance, a pivotal role newly introduced to SITA Aircraft’s business unit. We're seeking individuals with a keen eye for data analysis, a knack for process optimization, and exceptional communication skills to spearhead the development of new ways of working and foster collaborative methods.
As a Lead Analyst Service Performance, your primary focus is ensuring consistent delivery of services to meet Product Specifications and driving continuous improvement initiatives. You'll collaborate closely with internal stakeholders and partners for the services under your responsibility. As the expert for the services within Service Operations, you will monitor performance, collect and analyze data, and develop and implement service improvement plans.
You will oversee products such as SITA Mission Watch, SITA OptiFlight and SITA ATC network.
SITA Mission Watch is a flight tracking tool that delivers best-in-class weather visualization from multiple sources and empowers dispatchers with confidence and peace of mind in their flight operations and planning.
SITA OptiFlight is a comprehensive suite of solutions using flight data and machine learning to determine the most fuel saving scenarios for all phases of a flight.
SITA ATC Network. Our aircraft communications infrastructure leads the world, embracing the technologies, standards and protocols needed for ANSPs in every corner of the globe. Our infrastructure offers access to a wide variety of media.
- **_WHAT YOU WILL DO:_**
- Develop and track key performance indicators (KPIs) required to measure the product/service performance.
- Monitor KPIs daily, analyzing data at various intervals to identify trends and issues.
- Lead investigations and problem-solving efforts to address issues impacting KPIs.
- Recommend and implement improvements to exceed service level objectives (SLOs).
- Develop and manage service improvement plans.
- Run problem management to meet target KPIs
- Collaborate with cross-functional teams (Product, Engineering and Operations teams) to ensure that the defined support models meet service level expectations.
- Provide regular performance reports to internal and external stakeholders.
- Support service transition processes and update knowledge base articles.
- Demonstrate a strong commitment to achieving company goals under pressure.
Qualifications:
**_EXPERIENCE:_**:
- 5+ years’ experience in Service Desk / Network Operations Centre experience in large scale, 24x7x365, mission critical enterprise heterogeneous infrastructure
- Bachelor’s degree in Technology, Electronics & Telecommunications or Computer Science
- Proficiency in complex IT/network systems, with expertise in Cisco firewalls, routers, switches, Linux VM, Azure Cloud, and satellite networks preferred.
- ITIL, networking, and server certifications are preferred, with additional certifications in Microsoft Azure, Kubernetes, Cisco, RedHat, or Lean Six Sigma considered advantageous.
- Strong customer service orientation with a track record of effective communication with clients to achieve desired outcomes.
- Experience designing and implementing service delivery metrics, reporting, and managing service improvement plans.
- Proven ability to drive change in dynamic, multinational environments and communicate effectively across all levels of an organization.
- Exceptional problem-solving, critical thinking, and analytical skills, delivering high performance and customer satisfaction.
- Ability to influence outcomes, drive issues to closure, and pursue challenging goals, including analyzing trends for process improvement.
- Skilled in leading technical discussions and briefings for both technical and non-technical audiences.
- Fluency in spoken and written English.
**_
NICE-TO-HAVE:_**:
- Airline Operations and Product & Service knowledge around aircraft communication services environment is a plus.
- Experience with Power BI for data visualization and analysis
- French is a plus.
**_
ADDITIONAL INFORMATION:_**:
- This position requires you to work during normal business hours but requires flexibility during critical times.
**_
WHAT WE OFFER:_**
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collabora
-
Lead Analyst Service Performance
hace 3 semanas
Barcelona, España Undisclosed A tiempo completo.Overview:WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own...
-
Lead Analyst Service Performance
hace 3 semanas
Barcelona, España Sita - Société Internationale De Télécommunications A tiempo completo.OverviewWELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own...
-
Lead Analyst Service Performance
hace 3 semanas
Barcelona, España SITA Switzerland Sarl A tiempo completoOverview: **_ WELCOME TO _**_SITA_** We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each...
-
Continuous Improvement Lead
hace 4 días
Barcelona, España Iaggbs A tiempo completo.IAG GBS (Global Business Services) is part of International Airlines Group, one of the world's leading airline groups, with c550 aircraft flying to over 270 destinations, carrying more than 100 million passengers each year. We provide world-class procurement, finance and IT services to IAG's operating companies which include Aer Lingus, British Airways,...
-
Continuous Improvement Lead
hace 5 días
Barcelona, España Iag Ai A tiempo completo.Company Description IAG GBS (Global Business Services) is part of International Airlines Group, one of the world's leading airline groups, with c550 aircraft flying to over 270 destinations, carrying more than 100 million passengers each year.We provide world-class procurement, finance and IT services to IAG's operating companies which include Aer Lingus,...
-
Continuous Improvement Lead
hace 6 días
Barcelona, España International Air Group Iag A tiempo completo.Company DescriptionIAG GBS (Global Business Services) is part of International Airlines Group, one of the world's leading airline groups, with c550 aircraft flying to over 270 destinations, carrying more than 100 million passengers each year.We provide world-class procurement, finance and IT services to IAG's operating companies which include Aer Lingus,...
-
Continuous Improvement Lead
hace 5 días
Barcelona, España Iag Ai A tiempo completo.Company DescriptionIAG GBS (Global Business Services) is part of International Airlines Group, one of the world's leading airline groups, with c550 aircraft flying to over 270 destinations, carrying more than 100 million passengers each year.We provide world-class procurement, finance and IT services to IAG's operating companies which include Aer Lingus,...
-
Continuous Improvement Lead
hace 1 semana
Barcelona, España Iag Ai A tiempo completoJob Description The Continuous Improvement Lead is essential for driving change and advancement across all organizational functions and operational airlines.This role emphasizes process analysis, a critical component of automation,to enhance Lean capabilities.By optimizing value stream processes through waste elimination, reducing non-value-added...
-
Lead Analyst, Problem Management
hace 3 semanas
Barcelona, España Sita A tiempo completo.We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and...
-
Lead Analyst, Problem Management
hace 3 semanas
Barcelona, España Sita A tiempo completo.We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and...
-
Continuous Improvement Lead
hace 5 días
Barcelona, España Iag Ai A tiempo completoCompany DescriptionIAG GBS (Global Business Services) is part of International Airlines Group, one of the world's leading airline groups, with c550 aircraft flying to over 270 destinations, carrying more than 100 million passengers each year.We provide world-class procurement, finance and IT services to IAG's operating companies which include Aer Lingus,...
-
Continuous Improvement Lead
hace 5 días
Barcelona, España Iag Ai A tiempo completoCompany Description IAG GBS (Global Business Services) is part of International Airlines Group, one of the world's leading airline groups, with c550 aircraft flying to over 270 destinations, carrying more than 100 million passengers each year.We provide world-class procurement, finance and IT services to IAG's operating companies which include Aer Lingus,...
-
Lead Analyst, Problem Management
hace 3 semanas
Barcelona, España Sita A tiempo completo.We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and...
-
Continuous Improvement Lead
hace 5 días
Barcelona, España Iaggbs A tiempo completoIAG GBS (Global Business Services) is part of International Airlines Group, one of the world’s leading airline groups, with c550 aircraft flying to over 270 destinations, carrying more than 100 million passengers each year. We provide world-class procurement, finance and IT services to IAG’s operating companies which include Aer Lingus, British Airways,...
-
Continuous Improvement Lead
hace 5 días
Barcelona, España Iaggbs A tiempo completoIAG GBS (Global Business Services) is part of International Airlines Group, one of the world’s leading airline groups, with c550 aircraft flying to over 270 destinations, carrying more than 100 million passengers each year.We provide world-class procurement, finance and IT services to IAG’s operating companies which include Aer Lingus, British Airways,...
-
Continuous Improvement Lead
hace 4 días
Barcelona, España Iaggbs A tiempo completoIAG GBS (Global Business Services) is part of International Airlines Group, one of the world's leading airline groups, with c550 aircraft flying to over 270 destinations, carrying more than 100 million passengers each year.We provide world-class procurement, finance and IT services to IAG's operating companies which include Aer Lingus, British Airways, IAG,...
-
Lead Data Analyst
hace 4 semanas
Barcelona, Barcelona, España Teleperformance A tiempo completoJob Title: Lead Data AnalystWe are seeking a highly skilled and experienced Lead Data Analyst to join our team at Teleperformance in Spain.
-
Contact Center Analyst Lead
hace 3 semanas
Barcelona, Barcelona, España Teleperformance A tiempo completoJoin Our Team: Teleperformance Spain is looking for a highly motivated Business Analyst to join our team in Barcelona. This is a full-time position, 39 hours per week, with a competitive salary of €26,000 gross yearly.The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for creating solutions. As part of...
-
Lead Data Analyst
hace 1 mes
Barcelona, Barcelona, España A Place For Rover, Inc. A tiempo completoAbout the Role: We are seeking an experienced Lead Data Analyst to support our international paid marketing program. The ideal candidate will have a strong background in data analysis and experimentation experience, with the ability to drive business value through data-driven insights. The successful candidate will work closely with our global marketing...
-
Senior Payroll Services Lead for Western EMEA
hace 3 semanas
Barcelona, Barcelona, España Adp, Inc. A tiempo completoLead Payroll Services in the Western EMEA RegionWe are seeking an experienced Senior Payroll Analyst to lead our payroll services for the Western EMEA region, supporting Global Payroll Shared Services.About the RolePayroll Services Leadership: Collaborate with a dedicated Payroll Processing Center of Excellence to deliver accurate, timely, and compliant...
