Crm Specialist

hace 3 meses

Barcelona, España Quantion A tiempo completo

Who we are

Quantion is a Business Digital Transformation services company born in 2015.

Our services are based on a Digital Factory model . Through this model we help companies to accelerate its digital transformation projects with an end-to-end approach.

We have +120 professionals in application development, UX/UI and digital business transformation to build innovative solutions oriented to business results.

As a Digital Factory we combine our teams in cutting-edge technologies and digital deep experiences with the innovation ecosystem, to ensure that we can provide the best solution to face business challenges, from its concept to its implementation.

We are seeking a highly skilled and motivated individual to join our team as a CRM-Dynamics Servicing Implementation Specialist (.NET).

In this role, you will be part of Platform Team responsible for the successful implementation of the CRM-Dynamics Servicing Module within our organization, with a strong focus on platform and platform enablement.

The ideal candidate will possess expertise in both CRM-Dynamics and .NET development, combining technical knowledge with strategic thinking to drive effective solutions.

Responsibilities:

CRM-Dynamics Servicing Module Implementation: implementation of the CRM-Dynamics Servicing Module.

Platform Enablement: Collaborate with cross-functional teams to understand business requirements and translate them into scalable solutions on the CRM-Dynamics platform. Identify opportunities to leverage platform capabilities and features, as well as .NET development, to enhance customer servicing processes.

Technical Expertise: Possess deep knowledge of CRM-Dynamics platform functionality, customization options, and integration capabilities. Provide guidance and support to the development team in configuring and customizing the platform using .NET technologies to meet business needs.

Solution Design: Work closely with stakeholders to analyse business processes, identify gaps, and design optimal solutions using the CRM-Dynamics Servicing Module and .NET development. Recommend best practices and industry standards for system configuration, customization, and .NET coding.

Continuous Improvement: Stay up to date with the latest CRM-Dynamics platform releases, updates, and industry trends. Identify opportunities for process optimization, automation, and improved customer experiences within the servicing module, utilizing both CRM-Dynamics and .NET capabilities.

Qualifications:

Bachelor's degree in computer science, Information Systems, or a related field.

Proven experience in implementing CRM systems, with a focus on the CRM-Dynamics Servicing Module and .NET development.

Strong knowledge of CRM-Dynamics platform capabilities, including customization, workflows, business rules, and integration options.

Proficiency in .NET development, including C#, and related frameworks and technologies.

Familiar with event driven architecture patterns.

Excellent problem-solving skills and the ability to analyse complex business processes and translate them into scalable solutions using both CRM-Dynamics and .NET.

Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

Ability to work independently and proactively, with a strong sense of ownership and accountability.

Relevant certifications in CRM-Dynamics, .NET development (e.g., Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, Microsoft Certified: .NET Developer) are preferred.

Our offering:

? Permanent contract

? Competitive salary

? 22 days of vacation

? 5 additional holidays for Christmas

? 4 additional holidays for Easter

? Flexible working time

? Continuous working days in summer

Committed to equality, at Quantion we believe in diversity and inclusion. We defend equal opportunities without discriminating based on gender, age, religion or sexual orientation or any other aspect that could be considered exclusive.

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