It Infrastructure Support Manager

hace 6 horas

Madrid, España Top Recruitment (Pty A tiempo completo

International group is seeking an experienced IT Infrastructure Support Manager to lead a team of support services providers.The position will require you to work at their Umhlanga Rocks & Amanzimtoti offices and to travel between the two operations.KEY RESPONSIBILITIES Manage and lead the IT Support service providersOversee the resolution of technical issuesEnsure the smooth operation of IT servicesDevelop and implement IT support policies and proceduresMonitor system performance and ensure compliance with industry standardsEnsure the security and integrity of IT systemsPrepare and present reports on IT support activitiesImplement and manage IT support tools and softwareConduct regular performance reviews of IT support service providersHandle escalated IT support issuesPlan and execute IT support projectsProvide first-line support for laptops, video and web conferences, & file sharing solutionsIT front desk supportInstall, configure, and troubleshoot hardware and software issuesSet up and manage wireless networks, ensuring reliable connectivityDiagnose and resolve network problems, monitor network performanceCreate, modify, and delete user accounts in Active DirectoryPlan and execute backup strategies to ensure data integrity and availabilityTrain employees on IT systems and provide user manualsContribute to IT department knowledge management initiativesSupport for Syspro upgrade project, working with remote IT staff, including change implementation and testingCollaborate with other departments to support overall business objectivesEnsure seamless integration of IT systems across all departmentsStay current with emerging technologies and industry trendsManage the ERP and other software packages including VIP Payroll System, Uniclox Biometric Access Control System, Pastel etc.REQUIREMENTS Grade 12Bachelor Of Commerce degree in ITExperience working with an ERP system (Syspro will be an added advantage)5 years experience in a similar role (FMCG sector will be an added advantage)5 years management experienceStrong working knowledge of IT support processes and practicesExperience with IT support tools and softwareHave a valid driver's license and own transportBe willing to work after hours in emergencies when requiredREMUNERATION: Market related cost to company#J-18808-Ljbffr

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