Application Service Delivery Manager
hace 1 mes
.Company DescriptionWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionThe Application Service Delivery Manager (ASDM) oversees the lifecycle of corporate IT applications at SGS, including maintenance, development, and deployment, ensuring commitments are met and value is delivered.Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements. The ASDM ensures services have adequate capacity and performance by coordinating functional teams and vendors. Additionally, they promote continuous improvement, manage service governance, and communicate with senior stakeholders.Specific Responsibilities1. Service Delivery ManagementAssess new business requests and propose improvements.Support stakeholders in problem resolution and escalations.Ensure service delivery meets SLAs; negotiate as needed.Diagnose issues and take corrective actions.Regularly optimize methods and procedures.Monitor capacity and address any shortfalls.Confirm that service acceptance criteria are met.2. Application MaintenanceValidate incident categorization and prioritization.Approve and support preventive maintenance request fulfillment.Manage the lifecycle of all potential or occurring problems in service delivery.Assess risks related to proposed changes and ensure that changes to products, services, or systems are controlled and coordinated.3. Application DevelopmentApprove impact assessments and estimations for application upgrades.Manage business relationships by defining User Acceptance Testing (UAT) cases and supporting deployment plans for projects.Lead scoping, requirements definition, and priority setting for complex, strategic programs.Provide input for requirements analysis and enhancement designs.Authorize deployments and accept major enhancements.Support preventive maintenance activities.Build and manage demand forecasts in alignment with business stakeholders.QualificationsBachelor's degree and/or master's with relevant IT or Computer science background.Customer facing management experience is required.Relevant experience managing requirements through the entire delivery and operational life cycle.Excellent verbal and written communication skills.Excellent customer service and good negotiating skills.Ideally certified in IT Service Management (ITIL 4).Broad multi-technology knowledge.Understanding and ability to demonstrate the main principles of Service Management.Ability to influence Internally & Externally.Customer centric mindset.Collaborates Effectively.Analytical and problem-solving skills
-
Service Delivery Manager
hace 1 mes
Zaragoza, Zaragoza, España Wtw A tiempo completoJob DescriptionThe Service Delivery Manager will oversee the delivery of high-quality services to customers, ensuring the availability, performance, and reliability of strategic applications and ASM applications. This role involves coordinating vendor service teams, implementing efficient processes, and maintaining positive relationships with WTW Product...
-
Service Manager
hace 4 meses
Zaragoza, España Wohn-Service-Team A tiempo completo.Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
-
Delivery Experience Transportation Program Manager
hace 4 semanas
Zaragoza, Zaragoza, España Engineeringuk A tiempo completoJob Title: Delivery Experience Transportation Program ManagerAbout the Role: We are seeking a talented Program Manager to join our team at Engineeringuk. As a Delivery Experience Transportation Program Manager, you will be responsible for improving delivery processes and driving innovative solutions to enhance the delivery experience.Key Responsibilities:*...
-
Service Delivery Manager
hace 4 semanas
Zaragoza, España Experis Manpower Group A tiempo completoEn Experis, buscamos incorporar a nuestro departamento de proyectos de consultoría, una persona con experiencia como Service Delivery Manager. Requisitos: Buscamos un Service Delivery Manager con skills técnicas. Dentro de sus funciones se encontrarán la gestión de equipo, cumplimiento de objetivos, escalado de incidencias, interlocución con cliente,...
-
Zaragoza, España Mygwork A tiempo completo.Senior Capacity Manager, Delivery Service Partners TeamThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon's Senior On the Road (OTR) Capacity Managers play a critical role in ensuring our vast logistics...
-
Delivery Experience Project Manager
hace 1 mes
Zaragoza, Zaragoza, España Mygwork A tiempo completoDelivery Experience Project ManagerAmazon's Customer Service team is seeking a talented Delivery Experience Project Manager to help shape the future of Amazon Customer Service in IT and ES. As a key member of the team, you will be responsible for managing the Customer service relationship with key retail and transportation partners, driving Amazon's Customer...
-
Zaragoza, España Mygwork A tiempo completo.Pricing and Compensation Manager Delivery Service Partners - MadridThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Our last-mile delivery service partners (DSP) are crucial to our service, and we work closely...
-
Zaragoza, España Engineeringuk A tiempo completo.Pricing and Compensation Manager Delivery Service PartnersDESCRIPTIONOur last-mile delivery service partners (DSP) are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a DSP Pricing & Compensation Manager, you'll make sure we have the best relationship possible with our...
-
Delivery Service Partners Pricing and Compensation Manager
hace 3 semanas
Zaragoza, Zaragoza, España Mygwork A tiempo completoPricing and Compensation Manager - Delivery Service PartnersThis role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Description:Our last-mile delivery service partners are crucial to our service, and we work closely with them to...
-
Process Expert Manager
hace 4 semanas
Zaragoza, Zaragoza, España Jti A tiempo completoJob SummaryThe BTS Finance Operations Process Expert Manager plays a crucial role in implementing approved application changes and supporting the delivery of assigned project activities. As a service provider, this individual works under the guidance of a Team Lead to ensure the successful execution of projects.Key ResponsibilitiesDrive the implementation of...
-
Zaragoza, Zaragoza, España Amazon Spain Services, S.L.U. A tiempo completoJob SummaryWe are seeking a Senior DSP Manager to lead strategic programs and initiatives to support the overall profitability of EU DSP Partners.Key ResponsibilitiesDeveloping processes and mechanisms to address current challenges and enable the scaling of our growing business.Conducting root cause analyses to assess the financial health of our delivery...
-
Senior Application Delivery Specialist
hace 1 mes
Zaragoza, Zaragoza, España Mongodb A tiempo completoJob SummaryMongoDB is seeking a highly skilled Senior Application Delivery Specialist to join our Professional Services team. As a key member of our team, you will be responsible for delivering software-based solutions for migrating and modernizing customer legacy applications to MongoDB.Key ResponsibilitiesStay at the forefront of industry advancements and...
-
Service Delivery Specialist
hace 1 día
Zaragoza, Zaragoza, España Lhh A tiempo completoLHH is seeking a highly skilled Service Delivery Specialist to manage industrial projects across the pulp, paper, and energy sectors. The ideal candidate will have experience in project management, technical support, and team leadership.Key Responsibilities:Develop and execute project plans to meet customer needs and expectationsProvide technical expertise...
-
Delivery Service Partners Pricing and Compensation Manager
hace 4 semanas
Zaragoza, Zaragoza, España Engineeringuk A tiempo completoAbout the RoleWe are seeking a highly skilled Pricing and Compensation Manager to join our team at Engineeringuk. As a key member of our EU Central DSP Management team, you will play a crucial role in optimizing our end-to-end relationships with Delivery Service Partners (DSPs) who deliver directly to our customers.Your primary responsibility will be to lead...
-
Zaragoza, Zaragoza, España Mygwork A tiempo completoAbout the Role:As a Pricing and Compensation Manager for Delivery Service Partners, you will play a crucial role in shaping the way we compensate our delivery partners across Europe. You will lead strategic programs and initiatives that drive our DSP payments program, ensuring we have the best relationship possible with our partners.Key Responsibilities:...
-
Zaragoza, Zaragoza, España Mygwork A tiempo completoAbout the Role:As a Pricing and Compensation Manager for Delivery Service Partners, you will play a crucial role in shaping the way we compensate our delivery partners across Europe. You will be responsible for leading strategic programs and initiatives that drive our DSP payments program, ensuring we have the best relationship possible with our partners.Key...
-
Delivery Experience Transportation Program Manager
hace 4 semanas
Zaragoza, Zaragoza, España Mygwork A tiempo completoJob Description:Amazon Store Customer Service is seeking a Delivery Experience Transportation Program Manager to help us continue to improve our delivery processes. The role is to be the Voice of Delivery Experience, analysing the processes and understanding areas for improvement.This role can be based in Madrid. At Amazon, we're working to be the most...
-
Principal Application Delivery Consultant
hace 1 mes
Zaragoza, España Mongodb A tiempo completo.Principal Application Delivery ConsultantMongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our...
-
Principal Application Delivery Consultant
hace 3 semanas
Zaragoza, España Mongodb A tiempo completo.Principal Application Delivery Consultant MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our...
-
Room Service Manager
hace 4 semanas
Zaragoza, Zaragoza, España Mandarin Oriental Hotel Group Limited A tiempo completoJob SummaryThe Mandarin Oriental Hotel Group Limited is seeking a highly skilled Room Service Manager to join our team. As a key member of our hospitality operations, you will be responsible for providing exceptional service to our guests and ensuring that our room service standards are consistently met.Key Responsibilities* Provide leadership and support to...