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D-836 | Temporary Full Or Part-Time Customer Service Agent
hace 2 meses
Job Description:David Kennedy Recruitment is working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Agent in Barcelona. The team the employee would join supports customers of a popular sneaker brand.Position: Customer Service AgentLocation: Barcelona, SpainEmployment type: Temporary (3 months) Full-time (39 hours per week)Work model: Hybrid - work from the office during training and 3 days per month after trainingRemuneration:DUTIES AND RESPONSIBILITIES:Work alongside the Management Team to meet deadlines and achieve goalsLive and breathe the company values; be a brand ambassadorBecome an expert on the sneaker brandWork in a fast-paced environment and showcase your multitasking skillsMaintain a high level of attention to detail; be meticulous and vigilantPersonalize the customer experience - find the right tone for each situationREQUIREMENTS:A fluent level of German with strong grammar and spelling skillsHigh level of English (both spoken and written)Residing in CataloniaHaving NIE numberA genuine passion for world-class customer serviceHigh energy, drive, and a friendly personalityAbility to deal with sensitive calls with empathyA professional outlook and proactive approach to problem solvingStrong administrative skillsOFFER:Contract: Temporary of 3 months (with 1 month probation period) with a possibility of extension based on performanceWorking days/hours Tuesday to Friday 10:00 - 14:00 and Saturday 9:00 - 13:00 (part-time 20 hours weekly) or Monday to Friday 9:00 to 18:00 (full-time 39 hours weekly)Rewards: Multiple performance-based rewards, and discounts on the sneakersPaid bank holidays + 1 extra day in lieu + 2 holidays accrued per calendar monthHybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from homeEmployee Assistance Program - free, confidential, and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewards as a valued member of the organisationTraining: 8 days, Monday to Friday, full-time 10:00 - 19:00, from the office#J-18808-Ljbffr
