Manager, Customer Success Us
hace 1 mes
.Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, we are the brand ally that unifies and transforms the creation and sharing of assets, inspiring teams, delighting customers, and elevating businesses.Our 500+ employees, known as 'Byndies', together constitute the world's most extensive pool of digital asset management expertise. We enable more than 1.7M users across more than 3,700 organizations, including Spotify, Puma, Five Guys, and Icelandair.Founded in 2013, we have eight offices around the globe, including the Netherlands, USA, Spain, UK, Australia, and UAE. For more information, visit www.Bynder.Com .Job Description:The Manager of Customer Success is responsible for leading Customer Success Managers who work with our smaller mid-market and SMB accounts, as well as our pooled SMB team, the Bynder Success Squad. This role will lead a high-performing team to deliver exceptional customer experiences, drive customer adoption, value and outcomes, retention and growth, and foster strong customer relationships.We are seeking a candidate with strong commercial experience and business acumen who understands the importance of the customer experience and is data and process-driven. This person must be data and process-driven to scale operations and improve efficiency while maintaining a personal, consultative customer experience that drives value and business outcomes.What you'll do:Lead a high-performing team of Customer Success Managers who work with our mid-market and SMB customer base and are responsible for driving customer adoption, value, outcomes, retention/renewals, growth, and advocacy.Manage day-to-day operations of your team including maintaining an accurate forecast of renewals and pipeline of upsells, managing escalations from your direct reports, ensuring the delivery of high-quality engagements throughout the customer lifecycle.Hire, train, develop, and retain talented and engaged Customer Success Managers; coach and mentor, evaluate job performance, provide meaningful, timely feedback, and appropriately address performance issues.Measure the effectiveness of customer success initiatives by tracking key metrics, such as net retention, gross retention/churn, logo retention, expansion, customer adoption and value realization, and NPS, and develop strategies to optimize KPIs.Collaborate with the Scaled Customer Experience team to help optimize the scaled customer success journey, automate outreach and enforce processes to increase operational efficiency
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Customer Success Manager
hace 2 semanas
Madrid, Madrid, España Cobee A tiempo completoAbout UsCobee is a rapidly scaling mission-driven company that has grown from 40 to over 150 people in under a year. We are looking for a skilled Customer Success Manager to join our team and help us deliver exceptional post-sales experiences to our SME customers.The ideal candidate will have a strong background in customer success, excellent communication...
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Customer Success Manager
hace 4 semanas
Madrid, España Sap A tiempo completo.What we offerWe help the world run better. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.We offer...
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Customer Success Manager
hace 1 mes
Madrid, Madrid, España Passion A tiempo completoCustomer Success ManagerAt Passion, we're on a mission to empower Creators to launch impactful mobile apps. We're looking for a skilled Customer Success Manager to join our team and help us achieve this goal.As a Customer Success Manager, you'll be responsible for managing a portfolio of our premium customers across the entire lifecycle. This includes...
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Manager, Customer Success Us
hace 1 mes
Madrid, España Meetfrank A tiempo completoBynder goes far beyond managing digital assets.Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, we are the brand ally that unifies and transforms...
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Customer Success Manager
hace 6 meses
Madrid, España NetApp A tiempo completo**If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...
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Customer Success Manager
hace 1 mes
Madrid, Madrid, España Zoomcar A tiempo completoDrive Customer Success and GrowthAt Zinier, we're on a mission to empower Deskless Workers worldwide. As a Customer Success & Engagement Manager, you'll play a key role in delivering our innovative Field Service Platforms to enterprise customers globally.Responsibilities:Pitch and solution our platforms to customers worldwideDeliver solutions on time and on...
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Customer Success Manager
hace 5 meses
Madrid, España Make A tiempo completoMake is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other...
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Customer Success Manager
hace 4 semanas
Madrid, Madrid, España Sinch A tiempo completoSinch is a Customer Communication Cloud company that powers meaningful conversations at scale across messaging, voice, and email. We help businesses deliver unified, personalized experiences that truly revolve around their customers, regardless of the channels they use.Our customers rely on us for their customer communication needs, and we dream big for our...
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Customer Success Manager
hace 6 meses
Madrid, España MotorK A tiempo completoMotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90% of the...
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Manager, Customer Success Us
hace 1 mes
Madrid, España Meetfrank A tiempo completoBynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, we are the brand ally that unifies and...
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Customer Success Manager
hace 4 meses
Madrid, España Sap Se A tiempo completo.Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid) Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety...
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Customer Success Manager |
hace 2 meses
Madrid, España Sin Nombre A tiempo completo.Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other...
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Customer Success Manager
hace 2 semanas
Madrid, España Graphite Growth, Inc. A tiempo completo.Graphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We're obsessed with impact— it's foundational to who we are, why we're successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We are a...
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Customer Success Manager
hace 3 semanas
Madrid, España Planet A tiempo completolocations- Madrid Office - Spain- time type- Full time- posted on- Posted Today- job requisition id- JR08846 We're looking for a results-driven Customer Success Manager, ideally with Payments or Fintech experience. You'll be critical in retaining our valued SME customers and ensuring that we maximise customer satisfaction and lifetime value. This is a role...
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Customer Success Manager
hace 1 mes
Madrid, Madrid, España Empresa Reconocida A tiempo completoAbout the RoleAt Empresa Reconocida, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for driving customer adoption, identifying and mitigating potential roadblocks, and ensuring the team proactively engages with customers to maximize the value they receive...
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Customer Success Manager
hace 4 semanas
Madrid, Madrid, España Worldline Global A tiempo completoAbout the JobWe are seeking a highly skilled Customer Success Manager to join our team at Worldline Global. This is an exciting opportunity to work with our Enterprise Accounts and provide a seamless customer experience.Key ResponsibilitiesImplement customer interactions at various stages of their relationship with us.Establish best practices and...
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Customer Success Manager
hace 2 semanas
Madrid, Madrid, España Mercell A tiempo completoAbout the RoleAs a key member of our Customer Success team, you will be responsible for establishing and maintaining strong relationships with our customers in the private sector and public sector suppliers in Norway. Your primary goal will be to ensure our customers achieve their desired business outcomes and realize value from their investment in...
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Customer Success Manager
hace 1 mes
Madrid, España Worldline Global A tiempo completo.Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we ´re just getting started. We are on an exciting journey to lead the way towards the next...
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Customer Success Manager
hace 6 meses
Madrid, España GTT Communications A tiempo completoJob Title: Customer Success Manager About GTT: We serve thousands of businesses with a portfolio that includes SD-WAN and other managed WAN services, internet, security and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit Role...
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Customer Success Manager Spain
hace 3 semanas
Madrid, España 360player A tiempo completoAre you passionate about sports and technology? We are seeking a dedicated and knowledgeable individual to join our dynamic team as a Customer Success Manager. In this role, you will play a crucial part in ensuring that our valued customers have a seamless onboarding experience, receive ongoing support, and maximize their use of our innovative sports...