Customer Success Manager

hace 3 semanas

Madrid, España Graphite Growth, Inc. A tiempo completo

.Graphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We're obsessed with impact— it's foundational to who we are, why we're successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We are a fully distributed company with team members located across North America, Latin America, and Europe. Come join us and help us create the best content, everywhere that matters.The rapid growth of our technology-enabled agency business has put us in an exciting position to make our core SaaS platform which has been foundational to our agency's success available to new customers. As a result, we are eagerly searching for a Customer Success Manager to support us in our growth.Graphite is a fully distributed company with team members located across North America, Latin America, and Europe. This is a remote opportunity.What you'll do:Account Management: Be the primary owner of customer accounts, ensuring customers are successful on the Graphite platform.Own multiple Key Performance Indicators for owned accounts: including success milestone complete, health score, renewals, and revenue expansionContent strategy: Organize an impactful content calendar that balances the customer's brand priorities, relevant content categories, different page types and operational constraints.Topic selection: Choose strategic content topics that balance the customer's brand priorities and SEO metrics.Ensuring content quality: Guide the customer in creating premium editorial content, including recommending SEO best practices like titles, keywords and linking, but also content marketing best practices such as focusing on the right persona and having a fluid article structure.Monitor and communicate performance: Monitor the performance of the customer's site and have the ability to report on early success signals, including being capable of adapting a basic growth projection model to different customers and walking them through it.Basic Technical SEO: Understand the basics of Technical SEO, flagging fundamental issues that can hinder a site's performance (e.G. indexing, rendering, linking)Basic CRO: Understand the basics of Conversion Rate Optimization and how it can be applied to content to increase ROI

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