Experience Hub Manager

hace 4 días


Barcelona, España Gemma Llobet A tiempo completo

Our client is a global leader in providing premium fitness solutions aimed at encouraging healthier lifestyles through exercise. The Experience Hubs are designed with the focus on being the benchmark for innovation in the world of fitness, with a space designed by and for the future of fitness, technology, digital connectivity and the co-creation of fitness experiences. As a Hub Manager, you will be in charge of the following Responsibilities Create and deliver a journey aligned with the Sales Team's priorities. Work closely with Marketing teams to develop internal/external content for the program and create a Digital Experience Centre marketing activation plan. Project manage every customer visit (B2B), ensuring full coordination of all operational and logistical activities (invitations, accommodation, flights, merchandising). Coordinate with the Business Unit (country manager, sales manager, marketing manager, digital manager) to define and customize the customer experience based on their profile, needs, and pain points. Continuously improve the customer journey using the latest digital solutions from the company and the broader market. Ensure all products and solutions in the Digital Experience Centre are functioning well. Represent the voice of the customer with a strong digital mindset. Share customer feedback, insights, and best practices with broader teams. Report on management metrics. Manage the Digital Experience Centre budget and co-manage the customer visit budgets. Deliver business workshops with large groups and possess business consulting experience. Demonstrate software presentation and demonstration skills. Requirements At least 5 years of experience in project management Experience in B2B consulting service Familiarity with digital solutions and their application in enhancing customer experiences Knowledge of workshop tactics and methodologies such as customer journey mapping, business model canvas, empathy mapping, and buyer persona creation Expertise in delivering business workshops and business consulting Proficiency in software presentation and demonstration Excellent communication skills both in English and Spanish Soft Skills High degree of autonomy and sense of ownership Hands-on attitude Excellent communication and collaboration skills Planning and organizing skills Team player and attention to detail Creativity and out of the box thinking Strong leadership qualities Ability to gather and share customer feedback effectively Digital mindset with a focus on innovation and customer experience #J-18808-Ljbffr


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