Consumer Experience Executive

hace 3 semanas

Barcelona, España ASICS A tiempo completo

**Consumer Experience Executive - CSX Contact Hub w/ native level of Italian**: APPLY NOW

**_Mission:_**

Ensure that ASICS consumers receive the best possible service when contacting our EMEA Consumer Experience Contact Hub.

**_Role:_**
- Manage queries relating to our E-commerce business using the software tools provided
- Use our CRM and ticketing system to enter and manage data relating to our consumers
- Collaborate with internal and external partners (e.g. other departments, warehouse, couriers)
- Contribute to and support the implementation of the Global Consumer Experience Strategy into local markets (ie. defining service protocols, monitoring and reviewing information shared with consumers etc.)

**_Requirements:_**
- ** Service-led mindset**:

- ** Native Italian speaker with a high level of English. Any other European language will be valuable.**:

- ** 1-2 years of experience in a similar position will be an advantage**:

- Ability to work both individually and as part of a team
- Strong interpersonal skills / good communicator
- Empathetic, good listener
- Flexible and proactive with the ability to react and adapt to change
- Problem solver and creative thinker
- Affinity with sports
- Studies: Higher education, Bachelor's Degree or Degree in Sports science and physical activity or Business Administration.

**_Join our team_**

When you join ASICS, you join a family and become part of something special. We know that sport means so much more than physical activity alone. It’s about coming together, sharing experiences, and enhancing our all-around wellbeing.

That’s why we practice what we preach. You’ll join a company focused on creating an inclusive environment that fosters diversity and individualism, healthy bodies, and healthy minds. As an employer, we offer a range of benefits and services to our people to experience the positive impact of movement, every day.

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