Consumer Experience Executive

hace 1 semana


Barcelona, Barcelona, España ASICS A tiempo completo

Consumer Experience Executive - CSX Contact Hub w/ native level of Italian

:

APPLY NOW

_Mission:
_

Ensure that ASICS consumers receive the best possible service when contacting our EMEA Consumer Experience Contact Hub.

_Role:
_


  • Manage queries relating to our Ecommerce business using the software tools provided
  • Use our CRM and ticketing system to enter and manage data relating to our consumers
  • Collaborate with internal and external partners (e.g. other departments, warehouse, couriers)
  • Contribute to and support the implementation of the Global Consumer Experience Strategy into local markets (ie. defining service protocols, monitoring and reviewing information shared with consumers etc.)

_Requirements:
_

-
Service-led mindset

:

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Native Italian speaker with a high level of English. Any other European language will be valuable.

:

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1-2 years of experience in a similar position will be an advantage

:

  • Ability to work both individually and as part of a team
  • Strong interpersonal skills / good communicator
  • Empathetic, good listener
  • Flexible and proactive with the ability to react and adapt to change
  • Problem solver and creative thinker
  • Affinity with sports
  • Studies: Higher education, Bachelor's Degree or Degree in Sports science and physical activity or Business Administration.

_Join our team_
When you join ASICS, you join a family and become part of something special. We know that sport means so much more than physical activity alone. It's about coming together, sharing experiences, and enhancing our all-around wellbeing.

That's why we practice what we preach.

You'll join a company focused on creating an inclusive environment that fosters diversity and individualism, healthy bodies, and healthy minds.

As an employer, we offer a range of benefits and services to our people to experience the positive impact of movement, every day.



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