General Manager

hace 2 meses


Madrid, España Big Mamma A tiempo completo

Big Mamma es un grupo francés de restauración italiano nacido de la idea de Victor Lugger y Tigrane Seydoux. En los últimos 8 años hemos abierto las puertas de 25 restaurantes en Europa (Francia, Mónaco, Inglaterra, España, Alemania e Italia).

¿Cuál es nuestra misión? Compartir el ambiente especial de los lugares más bellos de la tradición italiana, creando momentos únicos para compartir con nuestros clientes.

Ante el inminente desarrollo de proyectos de Big Mamma - nacionales e internacionales - buscamos un/a _Director(a) de Restaurante _con talento para incorporarse en Madrid

Tus áreas de responsabilidad serán:
**Eficacia operativa**:

- Garante de la operativa diaria del restaurante: Tener un lugar cálido, un equipo sonriente y atento a los clientes
- Lograr la excelencia operativa: ser una referencia entre los diferentes departamentos, entre el equipo de sala y la cocina, para la información entre todos.
- Ser proactivo para mejorar la experiência del cliente, estar en un proceso de mejora continua. Garante de la buena valoración del lugar en redes sociales
- Asegurar las privatizaciones con profesionalismo y rigor
- Ser responsable de la resolución positiva de las reclamaciones de los clientes y de los imprevistos durante el servicio.

**Análisis de rendimiento**:

- Gestión de pérdidas y ganancias consolidada
- Garante del ticket medio de consumo
- Alertar y proponer acciones claras si no se respeta el presupuesto
- Garantía de horarios optimizados: adecuar la estructura según la actividad garantizando la buena gestión del coste de las personas.
- Garante del inventario mensual

**Management**:

- "Ser ejemplar", gestión del equipo del restaurante
- Tener un equipo motivado con rotación de personal mínima
- Entrenar, motivar y hacer que el equipo tenga éxito
- Mantener la positividad y la energía entre el equipo
- Asegurar el cumplimento de los valores de Big Mamma
- En coordinación con la oficina, establecer y ejecutar un programa de formación de equipos.
- Fomentar la actividad durante los servicios dando ejemplo
- Participar en las contrataciones: anticipar los movimientos con el equipo de contratación de la oficina, dar la bienvenida a los nuevos y optimizar la estructura
- Asegurar el seguimiento de HR: liderar el N-1: gerentes y líder en reuniones de gestión semanales. Identificar y conocer los talentos del equipo para fomentar la meritocracia Big Mamma

**_
Nuestra oferta_**:

- Salario altamente competitivo
- Full time role y contrato indefinido
- 2 días libres consecutivos por semana
- Descuentos para empleados
- Cursos de idioma
- Formación continua y team building
- Oportunidades profesionales en España y Europa en todas nuestras sedes
- Y mucho más

**_
BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law._


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