Senior Customer Service Agent
hace 4 semanas
.Agente Senior del Servizio Clienti - ItalianoHai esperienza nel servizio clienti attraverso i Contact Center e sei pronto ad affrontare nuove sfide?Questo è il tuo ruolo in MSXObiettivo della posizione:L' agente senior del servizio clienti fungerà da punto di contatto principale per i proprietari di veicoli OEM (Original Equipment Manufacturer), affrontando e risolvendo tutti i problemi relativi ai loro veicoli, sia di proprietà che in leasing tramite un abbonamento. L'agente rappresenterà l'OEM nelle interazioni con i clienti, garantendo una risoluzione tempestiva ed efficace dei casi mantenendo elevati standard di servizio.Responsabilità degli agenti senior del servizio clienti:Gestire le richieste dei conducenti: gestire le richieste dei conducenti attraverso più canali, garantendo l'identificazione e la comprensione del problema, sia dei casi più semplici che di quelli più complessi.Comunicazione trasversale: fungere da collegamento primario tra l'OEM, i reparti OEM e le concessionarie, identificando quale reparto o stakeholder è meglio attrezzato per risolvere il problema.Gestione di casi complessi: gestire casi più complessi, che richiedono una profonda comprensione del problema e la capacità di fornire soluzioni ben ponderate.Risoluzione collaborativa: lavorare a stretto contatto con i team interni ed esterni per risolvere i casi, garantendo una comunicazione fluida e una risoluzione tempestiva.Monitoraggio continuo dei casi: monitorare l'andamento dei casi complessi dall'avvio alla chiusura, assicurandoti che tutte le azioni siano registrate e che vengano adottate le misure di follow-up ove necessario.Contribuire alla creazione e all'aggiornamento di knowledge base, FAQ e materiali di formazione per gli agenti del servizio clienti.Escalation del caso: determinare quando un caso deve essere inoltrato a livelli superiori o a team specializzati e assicurarsi che il processo di escalation sia seguito correttamente.Feedback sul miglioramento dei processi: fornire feedback su problemi ricorrenti o inefficienze per migliorare il processo di assistenza clienti complessivo e ridurre la necessità di escalation in futuro.Garanzia di soddisfazione del cliente: assicurarsi che anche nei casi più complessi, l'esperienza del cliente rimanga positiva e che i livelli di soddisfazione siano mantenuti in base ai KPI del progetto.Il compito principale è:Fornire la migliore assistenza clienti possibile in linea con le linee guida del progetto.Applicare le conoscenze e la metodologia aziendale di MSX per fornire un servizio aziendale di alta qualità.Implementare azioni correttive e preventive per garantire il raggiungimento degli obiettivi del progetto.Documentare e condividere in modo chiaro e tempestivo le best practice con i team per migliorare la gestione dei clienti.Ti cerchiamo se:La lingua madre italiana è essenziale.È richiesto un buon livello di spagnolo e inglese
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Senior Customer Service Agent
hace 2 semanas
Barcelona, Barcelona, España Webhelp Spain A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused Senior Customer Service Agent to join our team. In this role, you will be responsible for delivering exceptional customer experiences, resolving complex customer issues, and maintaining a high level of service quality.ResponsibilitiesSolve customer complaints and doubts in a timely and...
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Bosch Senior Agent: Customer Service Expert
hace 1 mes
Barcelona, Barcelona, España Bosch Group A tiempo completoAs a Senior Agent with Bosch Group, you'll play a vital role in ensuring exceptional customer experiences. Your responsibilities will include handling complex customer inquiries, resolving escalated issues, and providing guidance and support to junior agents. This is a dynamic position that requires strong problem-solving abilities, excellent communication...
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Senior Customer Service Representative
hace 1 mes
Barcelona, Barcelona, España Bosch Group A tiempo completoJob Title: Senior Customer Service RepresentativeJob Summary:We are seeking a highly skilled Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will serve as a valuable intermediary between our frontline call center agents and team leaders. You will be responsible for handling complex customer inquiries,...
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Customer Service Agent
hace 1 mes
Barcelona, España Msx International Inc. A tiempo completo.Customer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
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Customer Service Agent
hace 1 mes
Barcelona, España MSX INTERNATIONAL A tiempo completo**Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?** **Then MSX has an interesting opportunity for You!** **Purpose of the role**: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles,...
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Customer Service Agent
hace 3 meses
Barcelona, España Centrient Pharmaceuticals A tiempo completoCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals.We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our commitment...
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Regional Customer Service Agent Team Lead
hace 2 semanas
Barcelona, Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completoJob Title: Regional Customer Service Agent Team LeadAbout the Role:Centrient Pharmaceuticals, a leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals, is seeking a Regional Customer Service Agent Team Lead to join our Commercial / Customer Service department in Barcelona. As a hands-on team leader, you...
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Customer Service Agent
hace 3 meses
Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completoCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines. With our commitment...
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Customer Service Agent
hace 1 mes
Barcelona, Barcelona, España Webhelp Spain A tiempo completoAt Webhelp Spain, we're committed to delivering exceptional customer experiences. As a Customer Representative, you'll be a key player in this mission.Job SummaryWe're seeking a highly skilled and motivated individual to join our team as a Customer Representative. In this role, you'll be responsible for providing top-notch service to our clients, resolving...
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Customer Service Agent
hace 1 mes
Barcelona, España Msx International Inc. A tiempo completo.All offer letters will be sent by an MSX e-mail address that ends with @msxi.Com, @msxi-euro.Com, or @successfactors.Com. Any offer letters that do not come from one of these e-mail domains should be considered fake and invalid.Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an...
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Senior Customer Service Representative
hace 1 mes
Barcelona, Barcelona, España Bosch Group A tiempo completoJob SummaryAs a Senior Agent at Bosch Group, you will play a vital role in ensuring exceptional customer service standards are consistently met and exceeded. This position requires strong problem-solving abilities, excellent communication skills, and the capacity to handle complex customer interactions with professionalism and empathy.Key Responsibilities•...
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Customer Service Agent
hace 1 mes
Barcelona, España Msx International Inc. A tiempo completoCustomer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector? Then MSX has an interesting opportunity for You! Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to...
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Customer Service Agent
hace 1 mes
Barcelona, España Msx International Inc. A tiempo completoCustomer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
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Senior Customer Service Representative
hace 1 mes
Barcelona, Barcelona, España Bosch Group A tiempo completoJob SummaryAs a Senior Agent, you will play a vital role in ensuring exceptional customer experiences at Bosch Group. Your primary responsibility will be to handle complex customer inquiries, resolve escalated issues, and provide guidance and support to junior agents.Key ResponsibilitiesCustomer Interaction: Handle escalated customer inquiries, complaints,...
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Customer Service Agent
hace 6 meses
Barcelona, España Recruit4Work S.L. A tiempo completoFirst priority on people who already in Barcelona Tasks For one of the biggest Energy suppliers in Belgium we are looking for a Customer Service Agent who speak either Flemish or Dutch with English. **Requirements**: Are you the Inbound Contact Center Agent we are looking for and do you have the following characteristics and/or qualities? - You are...
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Dutch-speaking Customer Service Agent
hace 2 meses
Barcelona, España futuHRe consulting A tiempo completoWe are futu**HR**e, a boutique Human Resources consulting firm specializing in Recruitment and Employer Branding. We are looking for a motivated and friendly Dutch-speaking Customer Service Agent to join our client’s team, with a focus on customer service for the entertainment industry. **Responsibilities**: - Provide information about our products and...
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Customer Service Agent
hace 1 mes
Barcelona, España Msx International Inc. A tiempo completoCustomer Service Agent - Swedish Are you an automotive fan?Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
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Customer Service Agent
hace 1 mes
Barcelona, España Msx International Inc. A tiempo completoCustomer Service Agent - Swedish Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
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Customer Service Agent
hace 4 semanas
Barcelona, España Ef English Live A tiempo completoCustomer Service Agent (Portuguese speaker) EF English Live Customer Success Team is looking for an enthusiastic Customer Success Agent to join our team based in Barcelona's office. As a Customer Service Agent, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform, a platform where they learn English...
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Customer Service Agent Team Lead
hace 3 semanas
Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completo.Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines, with our...
