Crm Senior Specialist

hace 1 mes

Barcelona, España Merck Sharp & Dohme (Msd) A tiempo completo

Crm Senior Specialist Madrid Madrid, Community of Madrid, ES Job DescriptionThe CRM Senior Specialist is aimed to support Omnichannel Strategy – CRM area to coordinate the business as usual activities and to consolidate and evolve CRM landscape.
Besides the day-to-day CRM ongoing activities, this role is also focused on contributing to shape and build current and future technical/functional CRM capabilities to support business priorities and customer centric approach.
The position also requires the ability to effectively interact with a variety of stakeholders, both at local an international level.
Main responsibilities: Responsible for data management and for processing data change requests with customer data; Ensure data collection and accuracy across CRM ecosystem; Understand CRM compliance with Data Protection and Privacy Laws (GDPR) and act in accordance with these when conducting CRM activities; Participating in data revision and data cleanse initiatives.
Collaborating in data analysis and data system extractions.
Performing data processing to ensure its quality and consistency across different associated systems; Build strong relationships with internal stakeholders to maintain understanding of business priorities and customer requirements, including customer updates focused on evolving target audiences; Provide support to the business as required to ensure all CRM initiatives are implemented effectively/efficiently to achieve objectives; Understanding of segmentation models to effectively deliver personalized experiences at scale; Proactively match business needs with existing technology capability, by showcasing local/regional best practices with key stakeholders, encouraging adoption of core systems and harmonized process and highlighting value in a business context; Actively participates and support CRM team with the delivery of CRM system requests and analytics through recommendations, guidance, engagement with internal customers and taking responsibility for delivery of outputs, as requiredWork collaboratively with internal business stakeholders to drive the use of CRM across departments supporting the business strategy; Focus on building a strong mind set to optimise the use of CRM and a good understanding of the system to effectively deliver on CRM business requirements; Active role in key strategic CRM projects, both local and regional.
Supporting the implementation, running and improvement of other CRM features and modules; Play a lead role by reviewing business requirements, proposing solutions and raisingchange requests to the development teams and performing technical UAT; Represent local CRM teamin regular regional/global meetings and interact effectively with regional/global teams.
Background amp; ExperienceBachelors or master degree (Engineering, Marketing, Business, etc. )
from accredited institution; Ideally 3 years experience in the pharmaceutical industry; Experience in CRM administration in Salesforce based solutions (preferably Veeva); Proficiency with Microsoft Office tools, with special attention to excel; Solid understanding of the pharmaceutical/life sciences industry, core business questions and related data sources.
Skills amp; Abilities Required:Fluent in English and Spanish; Ability to multitask within given timelines; Interpersonal Communication; Customer focus;Strong team player; Change Management.
Positively embraces change and operates effectively in continually changing environment.
Proactive, continuous improvement mindset; Strong planning, prioritisation and outputs oriented; Ability to work effectively with customer facing teams to support training and query resolution; Good understanding of CRM compliance, data protection and privacy laws (GDPR); We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together.
The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment.
We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck amp; Co. , Inc. , Rahway, NJ, USA, also known as Merck Sharp amp; Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.
All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.
No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Where agency agreements are in place, introductions are position specific.
Please, no phone calls or emails.
Employee Status: RegularRelocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements:HybridShift:Valid Driving License:Hazardous Material(s):Job Posting End Date:09/21/2024*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date.
Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
SummaryLocation: ESP - Madrid - Madrid (Josefa Valcarcel)Type: Full time #J-18808-Ljbffr

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