Service Dispatcher
hace 1 mes
.POSITION SUMMARYDaily schedule and assign jobs to Customer Engineers and subcontractors in order to meet Customer requirements for contracts, repairs, emergency calls, warranties.Responsible for the day-to-day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area.Control and constantly improve efficiency and productivity of CEs and Subcontractors in the assigned area.Cooperate with Service Sales Team and Product Project Team to achieve sales objectives.RESPONSIBILITIESService call reception and routing to the appropriate service area.Customer Service requests opening into ERP.Process new orders for T&M on ERP system in a well-timed manner.Schedule Service Requests maximizing efficiency, productivity, and product knowledge of Customer Engineers.Raise purchase orders for subcontractors following Company Policies.Managing Battery Recycling Requests and Invoicing.Managing Swapping Contract repairs and reporting.Coordination with repair center of those activities related to Low Power dispatching.Ensure all engineers and subcontractors debriefing information are properly collected to have clear invoicing and inventory management. Ensure costs are monitored before closing SRs.Invoice Customers as soon as a job has been completed and close relevant Service requests.Closing of Service Requests.Ensure total discipline in the use of the ERP system.Management of customer's Service Gateways Webs when required.Manage requirements (such as shipments) of non-sale related and out of ERP.Provide weekly updates on revenues projections and timely escalate possible capacity issues or material shortages.Ensure efficiency, productivity, and overtime targets are met and CE workload is fairly distributed.Ensure reaching relevant KPI targets.Transfer leads to the sales team.Assure liaisons with the accounting dept. in connection with invoicing procedures and with service sales team for dispatch to the customers, supplying service information (internally and to the customers).Follow and respect, in all its technical interventions, the environmental guidelines established by Vertiv, and those specific to the client's facilities where the intervention is carried out. Work closely with Department Manager to assist with day-to-day operational duties.Know and comply with the waste producer's requirements established by the current legislation concerning the handling, transfer, and storage of the wastes until their delivery to an authorized waste management company.QUALIFICATIONSSchool Background: Secondary Technical School.Languages: Fluent in local language, English, Spanish or Portuguese as a third language preferred.Experience: Minimum 2 years working experience (1 year for just graduated).Computer Literate: All office associated programs, ERP systems.Customer (internal and external) service oriented; Telephone skills.Ability to organize time.Well organized, detail oriented
-
Service Dispatcher
hace 1 mes
Madrid, Madrid, España Vertiv A tiempo completoJob Summary: We are seeking a skilled Service Dispatcher to join our team at Vertiv. The ideal candidate will have experience in scheduling and assigning tasks to customer engineers and subcontractors, as well as overseeing team operations and improving efficiency.Key Responsibilities: Receive and route service calls, open customer service requests, process...
-
Service Dispatcher
hace 6 meses
Madrid, España Vertiv Group Corp A tiempo completo**Who are we?** At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a...
-
Service Dispatcher
hace 6 meses
Madrid, España Vertiv A tiempo completoWho are we? At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $ billion in sales, a strong customer base and global reach spanning...
-
Dispatcher And Customer Service Representative
hace 1 semana
Madrid, España Axionova Engineering Limited A tiempo completo.Position Overview The Dispatcher and Customer Service Representative works closely with our customers, management and the field service team. As a Dispatcher and Customer Service Representative, your job duties include dispatching and routing personnel to customer job sites, communicating with customers and field team members, and providing guidance to the...
-
Dispatcher And Customer Service Representative
hace 1 semana
Madrid, España Axionova Engineering Limited A tiempo completoPosition Overview The Dispatcher and Customer Service Representative works closely with our customers, management and the field service team. As a Dispatcher and Customer Service Representative, your job duties include dispatching and routing personnel to customer job sites, communicating with customers and field team members, and providing guidance to the...
-
Dispatcher And Customer Service Representative
hace 2 semanas
Madrid, España Axionova Engineering Limited A tiempo completoPosition Overview The Dispatcher and Customer Service Representative works closely with our customers, management and the field service team.As a Dispatcher and Customer Service Representative, your job duties include dispatching and routing personnel to customer job sites, communicating with customers and field team members, and providing guidance to the...
-
Service Dispatcher
hace 3 semanas
Madrid, Madrid, España Vertiv A tiempo completoJob Description:We are seeking a highly organized and customer-focused Service Dispatcher to join our team in Madrid, Spain. As a key member of our service operations team, you will be responsible for scheduling and assigning tasks to Customer Engineers and subcontractors for contract fulfillment, repairs, emergencies, and warranties.Key...
-
Service Dispatcher
hace 4 meses
Madrid, España Vertiv A tiempo completoDaily schedule and assign jobs to Customer Engineers and subcontractors in order to meet Customer requirements for contracts, repairs, emergency calls, warranties - Responsible for the day to day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area - Control and constantly improve efficiency and...
-
Service Dispatcher
hace 1 mes
Madrid, España Vertiv Co A tiempo completo.POSITION SUMMARY Daily schedule and assign jobs to Customer Engineers and subcontractors in order to meet Customer requirements for contracts, repairs, emergency calls, warranties. Responsible for the day-to-day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area. Control and constantly improve...
-
Service Dispatcher
hace 6 meses
Madrid, España Vertiv Group Corp A tiempo completoSummary of the role - Daily schedule and assign jobs to Customer Engineers and subcontractors in order to meet Customer requirements for contracts, repairs, emergency calls, warranties - Responsible for the day to day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area - Control and constantly improve...
-
Service Dispatcher
hace 1 mes
Madrid, España Vertiv Co A tiempo completoPOSITION SUMMARYDaily schedule and assign jobs to Customer Engineers and subcontractors in order to meet Customer requirements for contracts, repairs, emergency calls, warranties.Responsible for the day-to-day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area.Control and constantly improve efficiency...
-
Service Dispatcher
hace 1 mes
Madrid, España Vertiv Co A tiempo completoPOSITION SUMMARY Daily schedule and assign jobs to Customer Engineers and subcontractors in order to meet Customer requirements for contracts, repairs, emergency calls, warranties.Responsible for the day-to-day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area.Control and constantly improve efficiency...
-
Service Dispatcher
hace 1 semana
Madrid, España Vertiv Co A tiempo completoPOSITION SUMMARYDaily schedule and assign jobs to Customer Engineers and subcontractors in order to meet Customer requirements for contracts, repairs, emergency calls, warranties.Responsible for the day-to-day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area.Control and constantly improve efficiency...
-
Service Dispatcher
hace 1 mes
Madrid, España Vertiv Co A tiempo completoPOSITION SUMMARY Daily schedule and assign jobs to Customer Engineers and subcontractors in order to meet Customer requirements for contracts, repairs, emergency calls, warranties. Responsible for the day-to-day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area. Control and constantly improve...
-
Dispatcher And Customer Service Representative
hace 1 semana
Madrid, España buscojobs España A tiempo completoPosition OverviewThe Dispatcher and Customer Service Representative works closely with our customers, management, and the field service team. Your job duties include dispatching and routing personnel to customer job sites, communicating with customers and field team members, and providing guidance to the field service employees where needed.This is a Remote...
-
Dispatcher And Customer Service Representative
hace 7 días
Madrid, España buscojobs España A tiempo completoPosition OverviewThe Dispatcher and Customer Service Representative works closely with our customers, management, and the field service team. Your job duties include dispatching and routing personnel to customer job sites, communicating with customers and field team members, and providing guidance to the field service employees where needed.This is a Remote...
-
Dispatcher And Customer Service Representative
hace 1 semana
Madrid, España buscojobs España A tiempo completoPosition Overview The Dispatcher and Customer Service Representative works closely with our customers, management, and the field service team. Your job duties include dispatching and routing personnel to customer job sites, communicating with customers and field team members, and providing guidance to the field service employees where needed. This is a...
-
Technical Service Coordinator
hace 3 semanas
Madrid, Madrid, España Vertiv A tiempo completoService Dispatcher RoleWe are seeking a skilled Service Dispatcher to join our team in Madrid, Spain for a temporary period. In this role, you will be responsible for scheduling and assigning tasks to Customer Engineers and subcontractors for contract fulfillment, repairs, emergencies, and warranties.Key Responsibilities:Receive and route service calls...
-
? Urgente Service Dispatcher
hace 1 mes
Madrid, España Vertiv Co A tiempo completo.POSITION SUMMARY- Daily schedule and assign jobs to Customer Engineers and subcontractors in order to meet Customer requirements for contracts, repairs, emergency calls, warranties.- Responsible for the day-to-day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area.- Control and constantly improve...
-
Ac Power Field Service Coordinator
hace 6 meses
Madrid, España Vertiv Group Corp A tiempo completo**Who are we?** At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a...