Dispatcher And Customer Service Representative
hace 19 horas
Position Overview The Dispatcher and Customer Service Representative works closely with our customers, management and the field service team. As a Dispatcher and Customer Service Representative, your job duties include dispatching and routing personnel to customer job sites, communicating with customers and field team members, and providing guidance to the field service employees where needed. This is a Remote Position with Insurance Package This position requires someone with the natural ability to be a voracious problem solver, assertive, juggle multiple tasks while having excellent communication skills to work with many different personalities. Primary Responsibilities This position fills two needs for our company. One is being a dispatcher for our field team, but also a customer service representative for our customers. Provide customer service to our customer base.Sign up new customers.Help our current customer base with their service accounts.Manage field service scheduling and routing.Upload routes to field staff tablets for the following days workload.Conducting follow-up calls with team members and customers to ensure customer satisfaction.Respond to customer complaints ensuring proper handling to achieve excellent customer satisfaction.Communicate clearly with service employees, team leads and management to resolve customer concerns.Be an office representative at company field team meetings. Work with Field Team Leads and Management regarding service team meetings with bullet point topics that involve overall updates, issues and field team reminders from the following week.Maintain day-to-day working knowledge of all work in the field. Sharing this knowledge with management and team members when required.Support sales, marketing and management initiatives.Identify opportunities for enhancements in operations when applicable.Process new service orders. Skills Entrepreneurial Mindset - An attitude and approach to thinking that actively seeks out change, rather than waiting to adapt to change. A mindset that embraces questioning, innovation, service and continuous improvement.People Person - The position requires the natural ability to work with various personalities within the team environment and with our customers.Positivity & Optimism - Have a can do, positive and optimistic demeanor.Exceptional Communication Skills - The ability to naturally build rapport, listen well, and can vary their communication style to suit circumstances and various personalities. Ability to relay information in a fast-paced environment.Decision Making - The ability to make decisions and problem solve when needed.Self-Motivation - The ability to stay self-motivated and take initiative is a key component to being successful in this position.Voracious Problem-Solving Skills - The ability to creatively think outside of the box and independently problem solve is critical in this mid-management position.Time Management and ability to work under pressure - This position demands an individual that has excellent time management skills to juggle the responsibilities. Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances. During our spring busy season, the pressure can be intense A large bulk of our company revenue comes from the spring season.Optimistic and positive mindset - This is critical to the culture of our entrepreneurial company.Organizational Skills - Excellent organizational skills to manage dispatch board schedules, routes, work with team members and our customers.Computer Savy - Solid knowledge of general day to day business applications. We are a highly automated company.Multitasking Skills - Ability to multitask with different, and sometimes conflicting, events happening at the same time. Minimum Qualifications & Educational Requirements High School Diploma - required.Bachelors degree relevant to position is a plusBe able to write professionally and clearly (i.e. draft emails, customer letters, notices, etc professionally and clearly).Minimum 2 years of office customer service experience required.Experience working for a large pet waste cleanup company, a lawn maintenance company or a landscaping company is a PLUSResume track record that shows commitment to sticking with employers vs job hopping. We are looking for a candidate that will be a long-term employee. It will take a minimum of 1 year to learn the basics of the job and a minimum of two years to know the job well.Knowledge of typical business computer applications.Knowledge of Apple iPads and iPhones.No criminal background - We are a contractor on the military bases, and they require a clean criminal background.Current drivers license.No drug use policy Must be able to pass a drug test. Schedule: Monday through Friday Job Type: Full - Time, Part - TimeWork Remotely: YesInsurance PackagePaid Time Off
-
Dispatcher And Customer Service Representative
hace 19 horas
Madrid, España Axionova Engineering Limited A tiempo completo.Position Overview The Dispatcher and Customer Service Representative works closely with our customers, management and the field service team. As a Dispatcher and Customer Service Representative, your job duties include dispatching and routing personnel to customer job sites, communicating with customers and field team members, and providing guidance to the...
-
Dispatcher And Customer Service Representative
hace 1 semana
Madrid, España Axionova Engineering Limited A tiempo completoPosition Overview The Dispatcher and Customer Service Representative works closely with our customers, management and the field service team.As a Dispatcher and Customer Service Representative, your job duties include dispatching and routing personnel to customer job sites, communicating with customers and field team members, and providing guidance to the...
-
Dispatcher And Customer Service Representative
hace 2 días
Madrid, España buscojobs España A tiempo completoPosition Overview The Dispatcher and Customer Service Representative works closely with our customers, management, and the field service team. Your job duties include dispatching and routing personnel to customer job sites, communicating with customers and field team members, and providing guidance to the field service employees where needed. This is a...
-
Dispatcher And Customer Service Representative
hace 18 horas
Madrid, España buscojobs España A tiempo completoPosition OverviewThe Dispatcher and Customer Service Representative works closely with our customers, management, and the field service team. Your job duties include dispatching and routing personnel to customer job sites, communicating with customers and field team members, and providing guidance to the field service employees where needed.This is a Remote...
-
Service Dispatcher
hace 4 semanas
Madrid, Madrid, España Vertiv A tiempo completoJob Summary: We are seeking a skilled Service Dispatcher to join our team at Vertiv. The ideal candidate will have experience in scheduling and assigning tasks to customer engineers and subcontractors, as well as overseeing team operations and improving efficiency.Key Responsibilities: Receive and route service calls, open customer service requests, process...
-
Service Dispatcher
hace 5 meses
Madrid, España Vertiv Group Corp A tiempo completo**Who are we?** At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a...
-
Service Dispatcher
hace 2 semanas
Madrid, Madrid, España Vertiv A tiempo completoJob Description:We are seeking a highly organized and customer-focused Service Dispatcher to join our team in Madrid, Spain. As a key member of our service operations team, you will be responsible for scheduling and assigning tasks to Customer Engineers and subcontractors for contract fulfillment, repairs, emergencies, and warranties.Key...
-
Service Dispatcher
hace 5 meses
Madrid, España Vertiv A tiempo completoWho are we? At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $ billion in sales, a strong customer base and global reach spanning...
-
Customer Service Representative
hace 19 horas
Madrid, España Cpj Recruitment A tiempo completoCustomer Service Role with market leading service providerDynamic, friendly, collaborative company cultureExcellent career prospects Customer Service Representative (Nottingham office based) 8am-5pm Monday to Friday - this role is office based - NOT REMOTE The Role of Customer Service Representative As a Customer Services Representative you will be based...
-
Customer Service Representative
hace 7 días
Madrid, España Cigna Health And Life Insurance Company A tiempo completo.Customer Service Representative (CSR) at Cigna Global Health - French (or Chinese) Our Company & Mission: Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance, and international insurance – directly to individuals and through employers and intermediaries. Cigna's...
-
Customer Service Representative
hace 2 semanas
Madrid, España Cigna Health And Life Insurance Company A tiempo completo.Customer Service Representative (CSR) at Cigna Global Health - Chinese (or French) Our Company & Mission: Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance, and international insurance – directly to individuals and through employers and intermediaries. Cigna's...
-
Customer Service Representative
hace 2 semanas
Madrid, España Cigna Health And Life Insurance Company A tiempo completo.Customer Service Representative (CSR) at Cigna Global Health - Arabic (or French) Our Company & Mission: Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance, and international insurance – directly to individuals and through employers and intermediaries. Cigna's...
-
Customer Service Representative
hace 2 semanas
Madrid, España Cigna Health And Life Insurance Company A tiempo completo.Customer Service Representative (CSR) at Cigna Global Health - Arabic (or French) Our Company & Mission:Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance, and international insurance – directly to individuals and through employers and intermediaries.Cigna's...
-
Customer Service Representative
hace 3 semanas
Madrid, España Nutreco A tiempo completo. Customer Service Representative page is loaded Customer Service Representative Apply locations Tres Cantos, Madrid time type Full time posted on Posted Yesterday job requisition id VAC22046 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she...
-
Customer Service Representative
hace 3 semanas
Madrid, España Nutreco A tiempo completo.Customer Service Representative page is loaded Customer Service Representative Apply locations Tres Cantos, Madrid time type Full time posted on Posted Yesterday job requisition id VAC22046 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she...
-
Customer Service Representative
hace 6 meses
Madrid, España Lyto Immigration A tiempo completoOur company is seeking a highly motivated and enthusiastic individual to join our customer service team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. **Responsibilities** - Responding promptly and professionally to customer inquiries,...
-
Customer Service Representative
hace 4 semanas
Madrid, Madrid, España Acciona S.A A tiempo completoJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our support team. As a customer service representative, you will be responsible for providing excellent service to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.Key Responsibilities:-...
-
Customer Service Representative
hace 2 semanas
Madrid, Madrid, España Recruit4Work A tiempo completoCustomer Service RepresentativeAbout the Role: We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work. As a Customer Service Representative, you will be responsible for providing top-notch support to our customers, addressing both technical and administrative inquiries through various channels.Key...
-
Customer Service Representative
hace 1 mes
Madrid, Madrid, España Msx International Inc. A tiempo completoJob Title: Customer Service RepresentativeAbout the Role:Msx International Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have.Key...
-
Customer Service Representative
hace 2 semanas
Madrid, España Sagan A tiempo completoApologies for missing that detail.Here's the revised job description: Job Title: Customer Service Representative Location: Remote (PST/CST Timezone) Work Schedule: Monday to Friday, 7 AM to 4 PM PST/CST Job Description: The Customer Service Representative plays a pivotal role in ensuring customer satisfaction by booking service appointments and handling...
