Coa Licensing Team Lead

hace 3 semanas

Barcelona, España Icon Plc A tiempo completo

.COA Licensing Team Lead - Spain/Bulgaria/Poland but will consider other countries in Europe - Home or office basedICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical developmentWithin MAPI Research Trust, the COA Licensing Team Lead is in charge of answering clients' requests about COAs (Clinical Outcomes Assessment): how to get permission to use them, how to access them, what translations are available, what is the best COA strategy etc.We currently have an opportunity for Team Lead in Europe, a client-facing role, office or remotely based. As the client's main point of escalation, successful candidates must possess exceptional management skills, communication and customer service skills. The ability to implement strong and efficient processes to deliver in responsive time is also key for the role. Applicants must also be able to demonstrate leadership, passion, great attention to detail and be comfortable managing a variety of tasks at one time.As the Team Lead you will be managing a team of 10-15 people, client facing on a daily basis, responsible answering requests and handle projects. You'll be the first point of contact for client's escalation and lead the team to provide excellent delivery and ensure clients' satisfaction by analyzing their needs, offering appropriate solutions and quotes through the team (budgeting, proposal writing, client relationship management, timeline planning), coordinating with internal teams and with external parties.Main responsibilitiesStrategic Thinking:Supports the organization's growth and integration of service areas with ICON's Patient Centered Sciences (PCS).Maintains acute awareness of the pharma / biotech / medical device industry landscape as it relates to COA's specific service-related trends and challenges and guides awareness for junior staff.Drives understanding and awareness of project team members on the nature of client relationships and supports the building/broadening of these relationships where appropriate

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