Customer Support Manager
hace 4 semanas
Ref: XN September INDUSTRY AND CAPITAL GOODSResponsibilities:Leading and managing the customer support team, including support team and technical support team, and the Operations Center.Developing and implementing customer support policies and procedures.Ensuring timely and efficient resolution of customer issues and escalations.Monitoring and analyzing support metrics to identify trends and areas for improvement.Driving continuous improvement initiatives to enhance service quality and customer satisfaction.Collaborating with other departments to align support strategies with overall business goals.Managing the budget for the customer support department.Conducting regular performance evaluations and providing coaching and development opportunities for team members.Overseeing and coordinating subcontractor activities to ensure alignment with department goals, compliance with service agreements and adherence to quality standards.Requirements:Bachelor's degree in business administration, Information Technology, or a related field.Advanced degree or certifications in customer service management, project management, or technical support are advantageous.Proficiency in customer support software (e.G., Salesforce) and analytics tools (e.G., Power BI, Tableau).In-depth knowledge of service level agreements (SLAs) and operational level agreements (OLAs).Fluency in English is required; French or Italian are aplus.Minimum of 5 years of experience in customer support or technical support roles, with at least 3 years in a managerial or supervisory role.Proven track record of managing customer support operations in a B2B environment, preferably with technical products.Experience with managing and optimizing support processes and workflows.Strong understanding of network operations and technical support principles.#J-18808-Ljbffr
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Customer Support Manager
hace 4 meses
Barcelona, España Catenon A tiempo completoWe are seeking a Customer Support Manager to join our Client, an Industrial Company, based in Barcelona. In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery, maximize customer satisfaction, and foster long-term client relationships. The Customer Support Manager will develop and...
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Customer Support Manager
hace 4 meses
Barcelona, España Catenon A tiempo completoWe are seeking a Customer Support Manager to join our Client, an Industrial Company, based in Barcelona.In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery, maximize customer satisfaction, and foster long-term client relationships.The Customer Support Manager will develop and...
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Customer Support Manager
hace 4 meses
Barcelona, España Catenon A tiempo completoWe are seeking a Customer Support Manager to join our Client, an Industrial Company, based in Barcelona. In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery, maximize customer satisfaction, and foster long-term client relationships. The Customer Support Manager will develop and...
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Customer Support Manager
hace 3 meses
Barcelona, España Catenon A tiempo completoWe are seeking a Customer Support Manager to join our Client, an Industrial Company, based in Barcelona.In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery, maximize customer satisfaction, and foster long-term client relationships.The Customer Support Manager will develop and...
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Customer Support Manager
hace 3 meses
Barcelona, España Catenon A tiempo completoWe are seeking a Customer Support Manager to join our Client, an Industrial Company, based in Barcelona. In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery, maximize customer satisfaction, and foster long-term client relationships. The Customer Support Manager will develop and...
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Customer Support Manager
hace 2 semanas
Barcelona, España Catenon A tiempo completoWe are seeking a Customer Support Manager to join our Client, an Industrial Company, based in Barcelona. In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery, maximize customer satisfaction, and foster long-term client relationships. The Customer Support Manager will develop and...
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Customer Support Manager
hace 4 horas
Barcelona, España buscojobs España A tiempo completoWe are seeking a Customer Support Manager to join our Client, an Industrial Company, based in Barcelona. In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery, maximize customer satisfaction, and foster long-term client relationships. The Customer Support Manager will develop and...
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Customer Support Operations Manager
hace 1 mes
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoCustomer Support Manager RoleAt Empresa Reconocida, we are seeking a skilled Customer Support Manager to lead our customer support team. The ideal candidate will have a proven track record of managing customer support operations in a B2B environment, preferably with technical products.Key Responsibilities:• Develop and implement customer support policies...
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Customer Support Manager |
hace 1 mes
Barcelona, España Empresa Reconocida A tiempo completoRef.XN September INDUSTRY AND CAPITAL GOODS FUNCTIONSResponsibilities: Leading and managing the customer support team, including support team and technical support team, and the Operations Center.Developing and implementing customer support policies and procedures.Ensuring timely and efficient resolution of customer issues and escalations.Monitoring and...
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Customer Support Manager
hace 4 semanas
Barcelona, España Importante Empresa A tiempo completoRef: XN September INDUSTRY AND CAPITAL GOODSFUNCTIONSResponsibilities:Leading and managing the customer support team, including support team and technical support team, and the Operations Center.Developing and implementing customer support policies and procedures.Ensuring timely and efficient resolution of customer issues and escalations.Monitoring and...
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Manager - Customer Support
hace 6 meses
Barcelona, España Ingram Micro A tiempo completoIt's fun to work in a company where people truly BELIEVE in what they're doing! **Job Description**: Do you crave the creativity and freedom of a startup but the stability of a large, established company? Are you seeking the autonomy to take risks, make decisions and drive business success? Do you want to accelerate your career to the next level? Ingram...
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Customer Support Manager
hace 5 meses
Barcelona, España Webfleet Solutions A tiempo completo**Here's a little taste of your challenge**: Oversee the team's handling of customer queries, and offer support for escalations through to resolution, empowered by knowledge of processes, policies, and procedures, and empathy and compassion. - Execute multichannel Customer Support strategies. - Review and establish best practices and policies for our...
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Customer Support Specialist
hace 1 mes
Barcelona, Barcelona, España Hexagon Geosystems A tiempo completoSupport and Success ManagerHexagon Geosystems is seeking a highly skilled Support and Success Manager to join our team. As a Support and Success Manager, you will be responsible for researching, diagnosing, and resolving internal customer issues in a timely and accurate manner.Key Responsibilities:Research and diagnose internal customer issuesDevelop and...
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Barcelona, Barcelona, España Empresa Reconocida A tiempo completo**Job Title:** Customer Support Manager Role with Technical ExpertiseLocation: [Unknown Location]Salary Estimate:$120,000 - $180,000 per yearAbout the JobAt Empresa Reconocida, we are seeking a highly skilled Customer Support Manager to lead our customer support team. This role is responsible for managing the day-to-day activities of the support team,...
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Customer Support Services Manager
hace 2 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Support Team Lead to join our team at EQS Group.As a Customer Support Team Lead, you will be responsible for leading and guiding our customer support team to ensure the quality and efficiency of our support services.You will work closely with cross-functional teams to address customer concerns and...
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Customer Support Manager
hace 8 meses
Barcelona, España IESE Business School A tiempo completoBusiness Intelligence. Handling all needs related to CRM and data analysis. - Participant Digital Journey. Looking after the unified experience of participants throughout their relationship with IESE, from the moment of enrollment through to becoming an alum. - Classroom Digital Experience. Handling participants’ digital experience during sessions, whether...
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Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAs a Customer Success Manager at Accs - Ares Customer Care Solutions Gmbh, you will be the key partner for our clients at every stage of their journey. You will be responsible for communicating their needs to our product team and focused on teaching them how to take advantage of all of our features and solve their business needs.You will be focused on...
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Technical Support Manager
hace 1 mes
Barcelona, Barcelona, España Ptc A tiempo completoAt PTC, we're transforming the way companies operate and create better products. As a Technical Support Manager, you'll play a key role in delivering world-class support services to our customers and partners.As a member of our global support organization, you'll collaborate with support managers worldwide to provide exceptional technical support. Your...
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Technical Support Manager
hace 6 meses
Barcelona, España Q-Tech A tiempo completo**Descripción** Q-Tech is the leading IT Recruitment Company, and now we are looking for a Technical Support Team Manager As Manager of the Technical Support Team, you will be in charge of the Technical Support department for Spain and France, reporting to the Customer Care Manager. Your main functions will be leading the team, being a representative at...
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Customer Support Manager
hace 5 meses
Barcelona, España EQS Group AG A tiempo completo**JOIN OUR TEAM**: **EQS Group **is a leading international cloud software provider in the fields of **corporate compliance**, ** investor relations **and ** ESG**. By working with EQS Group, thousands of companies worldwide inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks, and communicating...