Customer Support Manager

hace 3 semanas

Barcelona, España EQS Group AG A tiempo completo

**JOIN OUR TEAM**:
**EQS Group **is a leading international cloud software provider in the fields of
**corporate compliance**,
** investor relations **and
** ESG**. By working with EQS Group, thousands of companies worldwide inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks, and communicating transparently with stakeholders.
As you might have already guessed from all this
**trust & compliance **talk,
**transparency** is very important to us. That's why we communicate all our commitments to
**sustainability, diversity, equality** and
**well-being** on our homepage and our social media platforms. We do this for you, for us, for everyone - fairly and publicly.
The key to our success is hiring talented people who bring passion to the table every day, take responsibility and support each other in the best possible way to create a trustworthy environment.

**Help us revolutionize together**

**OUR CULTURE DRIVES OUR BENEFITS**:

- **You're important **A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success.
- ** Living our values **Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us
- ** Great atmosphere **Regular team events, BarCamps, a talented international team and a common goal that unites us all. Take a look for yourself at #EQSlife on Instagram
- ** Be part of an exciting journey **Contribute to our success story of becoming the leading European cloud provider for corporate compliance, investor relations solutions and sustainability reporting (ESG Tech).
- ** Work-life balance is a must** You will work from an office in Barcelona city center with also the opportunity to work remotely, even from other European countries, and to flexibly arrange your working hours.
- ** Health is a priority** In addition to meal vouchers for your healthy breaks you can benefit also from our corporate mental health counseling

**YOUR IMPACT**:
In our Customer Success Team, we aim at providing our customers with the best possible customer experience. ✨ And for this we need you.
Here’s a sneak peek at how you would contribute:

- You support existing customer and their projects and **make sure that they are** **happy.**:

- You are responsible for maintaining the service level agreement and proactively **advise the customer on technical matters.**:

- You **are responsible for** **long-term customer retention, satisfaction and success** within your customer portfolio.
- You **work closely with the sales, service, marketing and product teams** to integrate customer feedback into new solutions and continuously drive customer engagement.
- You **remain** **flexible to develop further in your field** and to take on new challenges.

**THIS IS YOU**:
Let’s make our customers not only happy, but also successful.
To give it all in this role, you should:

- **Have great communication and interpersonal skills** combined with the ability to handle escalation cases with diplomacy, tact and composure in** English, Italian & Spanish** (other languages such as German & French, are a plus).
- ** Desire to work in a dynamic, international, and innovative environmen**t and to exchange ideas in virtual teams.
- **Have relevant experience in a customer-facing role**: Implementation
- /Onboarding Management, Customer Relationship-/Service Management, Project Management or Customer Success (ideally B2B; SaaS/software sector).
- Possess great project management skills and **have a strong hands-on mentality**.

**About us**:
Thousands of companies across the world use EQS Group’s products to build trust by reliably and securely meeting complex regulatory requirements, minimizing risks and transparently reporting on business performance and its impact on society and the environment.
EQS Group’s products are bundled in the
**cloud-based** software
**EQS COCKPIT**. This allows compliance processes in the areas of whistleblower protection and case handling, policy management and approval processes to be managed just as professionally as business partners, insider lists and reporting obligations.
Listed companies also benefit from a global newswire, investor targeting and contact management, as well as IR websites, digital reports and webcasts for efficient and secure investor communication.
In addition, EQS Group develops software for the management of ESG (environment, social, governance) data,
**the fulfilment of human rights due diligence obligations** along corporate supply chains and for rule-compliant sustainability reporting. EQS Group was founded in Munich in 2000. Today, the group employs around 600 professionals and is represented in the world’s most important financial centres.
At
**EQS Group** we are committed to the
** principles of equal emplo

  • Customer Success Manager

    hace 2 semanas

    Barcelona, España Customer Success Manager - (French Language) A tiempo completo

    Customer Success Manager Keystone's customers are universities and academic institutions worldwide.You will work directly with our customers, guiding them through their digital marketing journey and helping them fill their classrooms by benefitting from the variety of services Keystone provides.You will be part of an experienced team of 20+ dedicated,...

  • Customer Success Manager

    hace 2 semanas

    Barcelona, España Customer Success Manager - (French Language) A tiempo completo

    Customer Success ManagerKeystone's customers are universities and academic institutions worldwide.You will work directly with our customers, guiding them through their digital marketing journey and helping them fill their classrooms by benefitting from the variety of services Keystone provides.You will be part of an experienced team of 20+ dedicated,...

  • Customer Support Manager

    hace 3 semanas

    Barcelona, España IESE Business School A tiempo completo

    **BIDS Areas** *** - Business Intelligence. Handling all needs related to CRM and data analysis. - Participant Digital Journey. Looking after the unified experience of participants throughout their relationship with IESE, from the moment of enrollment through to becoming an alum. - Classroom Digital Experience. Handling participants’ digital experience...

  • Customer Support Operations Manager

    hace 2 días

    Barcelona, Barcelona, España Talent A tiempo completo

    We're seeking an experienced Ops Tooling Manager to join our team at Qonto. In this role, you'll be responsible for configuring and customizing Zendesk and Diabolocom instances to support our customer support operations. You'll also work closely with internal teams to gather requirements and implement solutions within Zendesk and Diabolocom.As an Ops Tooling...

  • Senior Manager, Customer Support

    hace 2 semanas

    Barcelona, España The Knot Worldwide A tiempo completo

    **ABOUT THE ROLE AND OUR TEAM**: As the **Sr. Manager, Global Customer Support**, you will lead and inspire a high-performing execution team focused on managing day-to-day operations in customer facing teams as: collections, vendor support and concierge. The Sr. Manager Global Customer Support will oversee these functions across our global marketplace...

  • Customer Support Operations Manager

    hace 10 horas

    Barcelona, Barcelona, España Zurich 56 Company A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Support Operations Manager to join our team at Zurich 56 Company. As a key member of our customer success department, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement customer support strategies and policies that...

  • Senior Manager Customer Support

    hace 3 días

    Barcelona, España The Knot Worldwide A tiempo completo

    ABOUT THE ROLE AND OUR TEAM: As the Sr.Manager, Global Customer Support, you will lead and inspire a high-performing execution team focused on managing day-to-day operations in customer facing teams as: collections, vendor support and concierge.The Sr.Manager Global Customer Support will oversee these functions across our global marketplace platforms,...

  • Customer Care

    hace 3 semanas

    Barcelona, España Zurich 56 Company Ltd A tiempo completo

    .Customer Care & Support Manager 120507 #LI-Hybrid.Your role would be to act as the first point of contact for customers purchasing a new digital B2B product, offered in a Software-as-a-Service model; with responsibilities ranging from support process definition to actively managing the processes after release.Key responsibilities: During Project...

  • Customer Care

    hace 3 semanas

    Barcelona, España Zurich 56 Company Ltd A tiempo completo

    .Customer Care & Support Manager 120507#LI-Hybrid.Your role would be to act as the first point of contact for customers purchasing a new digital B2B product, offered in a Software-as-a-Service model; with responsibilities ranging from support process definition to actively managing the processes after release.Key responsibilities:During Project...

  • Customer Support Team Manager

    hace 3 días

    Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Customer Support Team Manager

    hace 3 días

    Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Regional Manager Customer Support

    hace 3 semanas

    Barcelona, España Factorial A tiempo completo

    **Hello!** At Factorial we're looking for a** Regional Manager for the Customer support team **to help us take the company to the next level. We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. Factorial is an HR...

  • Customer Support Manager

    hace 2 días

    Barcelona, Barcelona, España Zurich 56 Company Ltd A tiempo completo

    Job DescriptionYour role would be to act as the first point of contact for customers purchasing a new digital B2B product, offered in a Software-as-a-Service model.You will have responsibilities ranging from support process definition to actively managing the processes after release.Main Responsibilities:Participate in the development of customer support...

  • Customer Support Team Manager

    hace 1 semana

    Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    Roche fosters diversity, equity and inclusion, representing the communities we serve.When dealing with healthcare on a global scale, diversity is an essential ingredient to success.We believe that inclusion is key to understanding people's varied healthcare needs.Together, we embrace individuality and share a passion for exceptional care.Join Roche, where...

  • Customer Support Manager

    hace 3 semanas

    Barcelona, España Webfleet Solutions A tiempo completo

    **Here's a little taste of your challenge**: Oversee the team's handling of customer queries, and offer support for escalations through to resolution, empowered by knowledge of processes, policies, and procedures, and empathy and compassion. - Execute multichannel Customer Support strategies. - Review and establish best practices and policies for our...

  • Customer Success

    hace 3 semanas

    Barcelona, España Customer Success Unit A tiempo completo

    Position overview As Account Manager you will be directly responsible for assisting our Retail Clients by using your consulting skills, retail business knowledge and software solution expertise to effectively operate the Openbravo Cloud-based POS and Retail Management solutions into the client’s business. The position is based in Pamplona or Barcelona...

  • Customer Care

    hace 6 días

    Barcelona, España Zurich 56 Company A tiempo completo

    Customer Care & Support Manager 120507 #LI-HybridYour role would be to act as the first point of contact for customers purchasing a new digital B2B product, offered in a Software-as-a-Service model; with responsibilities ranging from support process definition to actively managing the processes after release.Key Responsibilities:During Project...

  • Customer Care

    hace 6 días

    Barcelona, España Zurich 56 Company A tiempo completo

    Customer Care & Support Manager120507 #LI-HybridYour role would be to act as the first point of contact for customers purchasing a new digital B2B product, offered in a Software-as-a-Service model; with responsibilities ranging from support process definition to actively managing the processes after release.Key Responsibilities: During Project Development: ...

  • Customer Care

    hace 7 días

    barcelona, España Zurich 56 Company A tiempo completo

    Customer Care & Support Manager 120507 #LI-Hybrid Your role would be to act as the first point of contact for customers purchasing a new digital B2B product, offered in a Software-as-a-Service model; with responsibilities ranging from support process definition to actively managing the processes after release. Key Responsibilities: During Project...

  • Customer Care

    hace 2 días

    Barcelona, España Zurich 56 Company Ltd A tiempo completo

    Customer Care & Support Manager120507#LI-Hybrid.Your role would be to act as the first point of contact for customers purchasing a new digital B2B product, offered in a Software-as-a-Service model; with responsibilities ranging from support process definition to actively managing the processes after release.Key responsibilities:During Project...