Customer Care Specialist
hace 4 días
.Customer Care Specialist (W/M) - Barcelona - Company description:Splio is a scale-up in the marketing and digital technology market, headquartered in Paris. The company has over 250 employees and 4 offices across Europe and MEA.Splio publishes a SaaS marketing platform that integrates CDP and Marketing Automation, as well as all essential CRM features (loyalty, Mobile Wallets), into a single platform powered by AI.The platform enables CRM teams in retail, e-commerce, FMCG, and Telecoms to communicate and engage with their customers in a personalized manner across all channels (email, SMS, Push Wallet...).More than 500 retail, e-commerce, FMCG, and Telecom companies across Europe and the MEA use Splio on a daily basis, including Nature et Découvertes, Longchamp, Bazarchic, APC, The Kooples, Fnac-Darty, Micromania, Faguo, Cyrillus, Orange, and Samsung.The missionThe Customer Care Specialist is the contact point for customer question and issue with their platform use. Real expert on the best practice platform use and investigator for platform issue origin your are key in customer plateform use satisfaction.You will receive customer requests through a ticketing system that allows you to track and process customer requests in an agile and simple way. You deal with CRM Manager profiles from different sectors (Retail, catering, retail, ecommerce), understand their needs and help them in the execution of their strategy through best practices or solve their incidence through an investigation to find the origin. You are curious, empathetic, have good customer relations skills and are able to make proposals. You will be part of a dynamic, multicultural and human-sized team (8 people)Responsabilities & main activities.Resolve customer queries and issues through ticketing systemAdhere to the Customer Care SLA & KPI'sParticipate in the team's on-call duties.Identify the most effective escalation routes to compensate for an inability to respond oneself.Manage internal and external communication in the event of an incident.Learn from in-person sessions and apply knowledge to improve online resources (e-learning, certification, documentation...).Provide our customers with advice and help in solving their problems, always looking to go the extra mileHave a direct impact on customer satisfaction, product adoption and customer lifetime value.Be a source of customer feedback for the Product and R&D teams.Background :has a first experience in client support, ideally in MarketingSkills :Strong written & verbal communication skills, client-facing experience, and a customer-first attitudeEmpathy, sense of service.Speaks at least French and English.Investigative and logical skills.Team playerTo stand out from the crowdAdvanced in Spanish or ItalianYou have experience in digital marketing Platform.Technical Skills (HTML, MySQL, Postman, API Rest, Python, DBT)Retail technical ecosystem knowledge:(ERP, POS, Eshops etc..
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Customer Care Specialist
hace 1 semana
Barcelona, Barcelona, España Zerog - Ai In Aviation A tiempo completoCustomer Care Specialist German Speaker Poland / Spain Customer Care / Full Time / Remote Which location are you applying for? LinkedIn profile Loading Your full LinkedIn profile will be shared. Learn more Let the employer know what pronouns you use so that they can address you correctly. Current company Links LinkedIn URL Are you legally authorized to work...
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Customer Care Specialist
hace 3 días
Barcelona, Barcelona, España MYTHERESA A tiempo completoTo support our Customer Care team we are searching for a Customer Care Specialist - German (f/m/d) (Munich) to be based in our Munich office.WHAT YOU WILL DOBuild lasting customer relationships and foster brand loyalty through warm welcomes and personalized service. Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)....
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Hotel Customer Care Specialist
hace 4 días
Barcelona, España Olala Homes A tiempo completo.About Olala HomesOlala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona.We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants, across multiple countries in Europe, Asia and the Middle East.Our mission...
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Customer Care Specialist
hace 2 semanas
Barcelona, España Zerog - Ai In Aviation A tiempo completoCustomer Care Specialist - German Speaker Poland / Spain Customer Care / Full Time / Remote Which location are you applying for? LinkedIn profile Loading Your full LinkedIn profile will be shared. Learn more Let the employer know what pronouns you use so that they can address you correctly. Current company Links LinkedIn URL Are you legally authorized to...
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Customer Care Specialist
hace 2 semanas
Barcelona, Barcelona, España La Fourchette Sas A tiempo completoBarcelona, Spain Customer Service 03/06/2024 Barcelona, Spain Customer Service 07/05/2024 Barcelona, Spain Customer Service 03/06/2024 Customer Care Specialist (Swedish market) Barcelona, Spain Customer Service 03/06/ Welcome to TheFork We're on a mission to bring people together, feed the human spirit and champion restaurant culture because we strongly...
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Customer Care Specialist
hace 1 semana
Barcelona, Barcelona, España La Fourchette Sas A tiempo completoBarcelona, Spain Customer Service 03/06/2024Barcelona, Spain Customer Service 07/05/2024Barcelona, Spain Customer Service 03/06/2024Customer Care Specialist (Swedish market) Barcelona, Spain Customer Service 03/06/ Welcome to TheFork We're on a mission to bring people together, feed the human spirit and champion restaurant culture because we strongly believe...
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Customer Care Specialist
hace 2 semanas
Barcelona, España Northdeco A tiempo completoUna excelente oportunidad como Customer Care Agent en una E-Commerce de muebles de diseño con un equipo joven, dinámico y multidisciplinar . FUNCIONES CUSTOMER CARE: Resolver preguntas e inquietudes por teléfono, chat o correo electrónico. Resolver incidencias de productos o servicios aclarando la queja del cliente, brindándole la mejor solución y...
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Customer Care Specialist
hace 1 día
Barcelona, España Splio A tiempo completoCustomer Care Specialist (W/M) - Barcelona - Company description: Splio is a scale-up in the marketing and digital technology market , headquartered in Paris.The company has over 250 employees and 4 offices across Europe and MEA.Splio publishes a SaaS marketing platform that integrates CDP and Marketing Automation, as well as all essential CRM features...
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Hotel Customer Care Specialist
hace 4 días
Barcelona, España Olala Homes A tiempo completoAbout Olala Homes Olala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants, across multiple countries in Europe, Asia and the Middle East. Our mission...
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Hotel Customer Care Specialist
hace 4 días
Barcelona, España Olala Homes A tiempo completoAbout Olala HomesOlala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona.We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants, across multiple countries in Europe, Asia and the Middle East.Our mission is...
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Hotel Customer Care Specialist
hace 4 días
Barcelona, España Olala Homes A tiempo completoAbout Olala HomesOlala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona.We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants, across multiple countries in Europe, Asia and the Middle East.Our mission is...
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Customer Care Specialist
hace 1 semana
Barcelona, Barcelona, España Northdeco A tiempo completoUna excelente oportunidad como Customer Care Agent en una E-Commerce de muebles de diseño con un equipo joven, dinámico y multidisciplinar FUNCIONES CUSTOMER CARE:Resolver preguntas e inquietudes por teléfono, chat o correo electrónico.Resolver incidencias de productos o servicios aclarando la queja del cliente, brindándole la mejor solución y dándole...
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Customer Care Specialist
hace 2 semanas
Barcelona, España Northdeco A tiempo completoUna excelente oportunidad como Customer Care Agent en una E-Commerce de muebles de diseño con un equipo joven, dinámico y multidisciplinar .FUNCIONES CUSTOMER CARE:Resolver preguntas e inquietudes por teléfono, chat o correo electrónico.Resolver incidencias de productos o servicios aclarando la queja del cliente, brindándole la mejor solución y...
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Customer Care Specialist
hace 2 semanas
Barcelona, España Zerog - Ai In Aviation A tiempo completoCustomer Care Specialist - French or Dutch Speaker Poland / Spain Customer Care / Full Time / Remote Which location are you applying for? LinkedIn profile Loading Your full LinkedIn profile will be shared. Learn more Let the employer know what pronouns you use so that they can address you correctly. Current company Links LinkedIn URL Are you legally...
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Customer Care Specialist
hace 1 semana
Barcelona, Barcelona, España La Fourchette Sas A tiempo completoBarcelona, Spain Customer Service 03/06/2024 Barcelona, Spain Customer Service 07/05/2024 Barcelona, Spain Customer Service 03/06/2024 Customer Care Specialist (Swedish market) Barcelona, Spain Customer Service 03/06/ Welcome to TheFork We're on a mission to bring people together, feed the human spirit and champion restaurant culture because we strongly...
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Customer Care Specialist
hace 1 mes
Barcelona, España Tripadvisor Llc A tiempo completoCustomer Care Specialist (Spanish market) | TheFork, a Tripadvisor company Welcome to TheFork! We're on a mission to bring people together, feed the human spirit and champion restaurant culture because we strongly believe the best things in life happen around the table, and we want you to experience those unforgettable moments. Founded in 2007 and present...
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Customer Care Specialist
hace 4 semanas
Barcelona, España Tripadvisor Llc A tiempo completoCustomer Care Specialist (Spanish market) | TheFork, a Tripadvisor company Welcome to TheFork! We're on a mission to bring people together, feed the human spirit and champion restaurant culture because we strongly believe the best things in life happen around the table, and we want you to experience those unforgettable moments. Founded in 2007 and present...
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Customer Care Specialist
hace 1 semana
Barcelona, Barcelona, España thefork A tiempo completoJoin our team as a Customer Support Specialist at TheFork in Barcelona! Answer incoming requests via phone, email, and chat Assist customers with inquiries about our electronic reservation book, website, or app Provide tailored solutions based on customer needs Who we are looking for: Located in Barcelona Native German speaker with fluent...
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Hotel Customer Care Specialist
hace 1 mes
Barcelona, España Olala Homes A tiempo completoAbout Olala HomesOlala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants , across multiple countries in Europe, Asia and the Middle East. Our...
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Hotel Customer Care Specialist
hace 4 semanas
Barcelona, España Olala Homes A tiempo completoAbout Olala HomesOlala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants , across multiple countries in Europe, Asia and the Middle East. Our...
