Customer Operations Specialist

hace 4 semanas


Oña, España Multisafepay A tiempo completo

Job Description

Do you have a passion for delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? MultiSafepay is looking for a Customer Operations Specialist within our Operations department.

As a Customer Operations Specialist, you are the first point of contact for our customers. You handle a variety of questions about processed transactions, payments, or possible payment methods. You easily solve challenging customer problems and provide expert guidance on our advanced products. Your main goal is to help our customers as quickly as possible, exceed their expectations, and maintain strong relationships.

To succeed in this role, you must have excellent communication skills, thrive in a fast-paced environment, juggle multiple tasks effortlessly while remaining calm under pressure. You are flexible and adapt effortlessly to new processes, procedures, or products as we operate in an innovative market where there is daily change. Meticulous attention to detail and problem-solving skills are invaluable in delivering great support to our customers.

Your Responsibilities You quickly and personally support our merchants via phone and email.
You provide accurate and timely information and anticipate customer needs.
You are driven by efficient and effective problem solving.
You collaborate with all teams within MultiSafepay to arrive at the best answer/solution.
You have an eye for identifying and implementing improvements to enhance the customer experience or internal procedures.
Job Requirements Requirements Exceptional communication and interpersonal skills; you get energy from customer contact.
Speak and write English and Spanish; other languages such as Dutch and Italian are a plus.
Collaborative mentality and ability to thrive in a team-oriented environment.
Proven problem-solving skills and ability to think outside the box.
Experience in a customer service or support role is a plus.
Interest in E-commerce, technology, APIs, etc.
What do we have to offer? Competitive salary based on your skills and experience; additional private health insurance.
A varied job in a driven team with enthusiastic colleagues.
Working in a rapidly growing knowledge company with a technical focus in the innovative E-commerce market.
Growth opportunities within MultiSafepay by developing expertise in payments and the technical functions of our platform.
Office in a great location near the beach of El Saladillo.
Free Spanish classes and extra-office activities (cross-training, gym, etc.).

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