Operations Supervisor

About Boundless

Boundless empowers remote workers to experience - with their families - the nomad lifestyle many people without children have been enjoying for years. It creates a complete "live abroad" immersive experience for families looking to get the most of what the digital age and the world can offer.

Through premium kids-friendly lodging, a cutting-edge education system that follows the children wherever they go, Boundless brings together a community of like-minded families who want to explore the planet while working remotely and having a positive impact on their lives and the world.

Role Overview & Introduction to Hospitality Operations

This is a locally based role, as such you are required to live in the specific city or nearby. Your main role is to provide the best experience possible to our families through first class service and a positive 'can do' attitude. We are an inclusive company and look for team members that actively involve themselves in our community of team members and families. Building strong relationships with team members and families is very important to us.

Vision & Mission

Our vision is to provide warm, first-class service to our families making them feel at home wherever they follow the Boundless journey. Your mission is to support the communities living by ensuring a first class product and outstanding service is provided by all teams.

What We Offer

Trust in you and your workmanship and expertise

A fair salary package for your local destination

Opportunity to participate in profit sharing and stock options plan

Opportunities for personal growth and learning

Paid holidays to the legal local amount, plus public holidays

Time-off and opportunity for volunteering

Freedom to be creative and innovative in your practice

Discounted accommodations and amenities

Meal during the day

We will provide you with training, guidance and on-going support within your role.

Primary Responsibilities

Being responsible for apartments cleanliness and functionality

Manage housekeeping team (in-house or agency) to ensure apartments are up to standard on cleanliness

Assist with hiring housekeeping and maintenance team

Create cleaning schedules for housekeeping team

Be hands-on during turnover weeks to make sure apartments are ready for families

Quickly respond to guest requests and feedback on state of the apartments, and provide quick solutions when there are any related issues

Identify and build relationships with local housekeeping agencies to tap into during peak seasons

Manage housekeeping processes and ensure SLAs are met

Consistently evaluate the quality of work and ensure our standards are met.

Check all apartments prior to Cohort arrivals and ad hoc at least each apartment once a month during Cohorts

Ensure apartments are fully furnished, being responsible for inventory

Manage product supply for housekeeping and linen & upkeep for Education center and hub

Build and manage laundry processes and submit a monthly linen stocktake

Manage and ensure that maintenance PMP (Preventative Maintenance Program) is implemented for all apartments, EC and Hub

Manage apartment check-in and check-out process and checklists

Ensure welcome package is prepared and available for check-ins

Manage families' check-in and do an onboarding apartment meeting with all families within the first two weeks of arrival

Cost management to increase efficiencies and meet our budget

Qualifications/Requirements

Live in Estepona or close to the area in order to commute daily

Minimum 3 years of experience within operations, housekeeping management

Experience in the hospitality industry with customer interaction.

Excellent interpersonal, communication and decision-making skills.

Great organisational skills to manage the volume of requests received.

Experience in managing teams and 3rd party services.

Having direct experience in housekeeping and maintenance issue resolution.

Creativity to seek, encourage and find options as well as new approaches to ensure customer satisfaction.

Enjoys solving complex puzzles and is resourceful when the answer is unknown

Enjoys working in a fast-paced, startup environment

Ability to manage multiple projects at the same time and prioritise deadlines

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