Operations Supervisor

This is a locally based role, as such you are required to live in Estepona or nearby. Your main role is to provide the best experience possible to our families through first class service and a positive 'can do' attitude. We are an inclusive company and look for team members that actively involve themselves in our community of team members and families. Building strong relationships with team members and families is very important to us.

Vision & Mission

Our vision is to provide warm, first-class service to our families making them feel at home wherever they follow the Boundless journey. Your mission is to support the communities living by ensuring a first class product and outstanding service is provided by all teams.

What We Offer

Trust in you and your workmanship and expertise
A fair salary package for your local destination
Opportunity to participate in profit sharing and stock options plan
Opportunities for personal growth and learning
Paid holidays to the legal local amount, plus public holidays
Time-off and opportunity for volunteering
Freedom to be creative and innovative in your practice
Discounted accommodations and amenities
Meal during the day
We will provide you with training, guidance and on-going support within your role.

Primary Responsabilities

Being responsible for apartments cleanliness and functionality
Manage housekeeping team (in-house or agency) to ensure apartments are up to standard on cleanliness
Assist with hiring housekeeping and maintenance team
Create cleaning schedules for housekeeping team
Be hand son during turnover weeks to make sure apatrtments are ready for families
Quickly respond to guest requests and feedback on state of the apartments, and provide quick solution when there are any related issues
Identify and build relationship with local housekeeping agency to tap into during peak seasons
Manage housekeeping processes and ensure SLA are met
Consistently evaluate the quality of work and ensure our standards are met.
Check all apartments prior to Cohort arrivals and ad hoc at least each apartment once a month during Cohorts
Ensure apartments are fully furnished, being responsible for inventory
Manage product supply for housekeeping and linen & upkeep for Education center and hub
Build and manage laundry processes and submit a monthly linen stocktake
Manage and ensure that maintenance PMP (Preventative Maintenance Program) is implemented for all apartments, EC and Hub
Manage apartment check-in and check-out process and checklists
Ensure welcome package is prepared and available for check-ins
Manage families' check in and do an a on-boarding apartment meeting with all families within the first two weeks of arrival
Cost management to increase efficiencies and meet our budget Live in Estepona or close to the area in order to commute daily
Minimum 3 years of experience within operations, housekeeping management
Experience in the hospitality industry with customer interaction.
Excellent interpersonal, communication and decision-making skills.
Great organisational skills to manage the volume of requests received.
Experience in managing teams and 3rd party services.
Having direct experience in housekeeping and maintenance issue resolution.
Creativity to seek, encourage and find options as well as new approaches to ensure customer satisfaction.
Enjoys solving complex puzzles and is resourceful when the answer is unknown
Enjoys working in a fast-paced, startup environment
Ability to manage multiple projects at the same time and prioritise deadlines
Role: Operations Supervisor (Estepona, Spain)
Job Type: Permanent , Full Time
Location: Estepona,

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