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We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Wibit Consulting & Services (WibitCS). As a key member of our global talent recruitment team, you will play a crucial role in identifying and attracting top talent to support our clients' business needs.
About the Role:
- Provide exceptional customer support to our clients and their customers, ensuring a high level of satisfaction and loyalty.
- Work closely with our global teams to identify and recruit top talent, leveraging your expertise in customer service and recruitment.
- Develop and maintain strong relationships with clients and candidates, ensuring a seamless and efficient recruitment process.
- Stay up-to-date with industry trends and best practices in customer service and recruitment, applying this knowledge to drive business growth and success.
Requirements:
- Native/fluent in German both verbal and written (C2).
- Able to communicate clearly and effectively in written and spoken English.
- Experience in the customer service industry and ideally in a Contact Centre environment.
- Be patient and empathic as you'll be supporting a paratransit service.
- Autonomous and fast learner to provide effective support and to be proactive, with a can-do attitude.
- Solution-oriented to provide the correct and best outcome for the customer.
- Be passionate about giving a great customer experience & have the ability to connect with customers, build rapport, and show empathy.
- Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations.
What We Offer:
- Full Time (39 hours per week) - rotating schedule Monday - Sunday to 7 am to 4 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- Fully Paid Training that optimally prepares you for your job - 4 weeks duration (office-based).
- 24 holiday days per year on a full-time basis.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization.
- Option to sign up for Discounted Private Health Insurance.
