Associate Account Manager M/F/X
hace 5 días
.COMPANY DESCRIPTIONIt's an exciting time at Crossbeam. We have just joined forces with our competitor Reveal to change the way companies go-to-market. The merger has earned the support of some of the world's best investors: Andreessen Horowitz, Insight Partners, Redpoint, FirstMark and even Salesforce and HubSpot Ventures (yep, the biggest CRMs are investing in the future of go-to-market).Combined, our unified company has created a powerful network of 25K+ companies, a team of world-class talent, an innovative product roadmap, and a North Star vision of creating a best-of-both-worlds customer experience.What is Crossbeam?Crossbeam is the first and largest Ecosystem-Led Growth platform. We act as an escrow service for data, allowing companies to find overlapping customers and prospects with their partners while keeping the rest of their data private and secure. Companies use this data to sell more effectively, market to the right audiences, build the right products, collaborate with their service partners, generate demand, inform MA, and more. This has created an entirely new way of doing business called "Ecosystem-Led Growth" or ELG—and it works: 40% of our customers' closed deals come from their ecosystem.The jobAs an Associate Account Manager, your primary focus will be retaining, expanding and managing our SMB and self-service customer base. You will proactively engage customers prior to renewals, when they need additional support or when buying signals indicate an upsell opportunity. You will work closely with our Finance, Rev. Ops and Go-To-Market teams to ensure a positive and consistent customer experience. We are the industry leader in ecosystem led growth, which means you will help our customers drive revenue through ELG for our customers, understanding their wins are our wins too.Key Responsibilities:Retention: Help customers realize value from Crossbeam and renew contracts on-time year over year.Expansion: Identify expansion opportunities through user adoption and upsell indicators.Collaboration: Work closely with internal teams such as Rev. Ops, Finance, Professional Services and Sales to ensure renewals are processed accurately and timely. Even if other team members are collaborating, the renewal is ultimately your responsibility.Product Expertise: Build and maintain an in-depth understanding of the Crossbeam product and articulate the unique value it delivers to customers. Stay up to date on new features and use cases.Value Selling: Gain a deep understanding of our customers and how Crossbeam can positively impact their business. Understanding of MEDDICC.Ecosystem Engagement: Build relationships with every contact you encounter. Know that every conversation can be potential for growth.Requirements:You have 1+ years of experience in a B2B SaaS Sales or Customer Success and can easily point to repeatable processes you've used for success
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