Customer Service Representative With Danish And High Level Of English

hace 4 días


Barcelona, España Cpm International A tiempo completo

Our Client  Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide.Beyond their portfolio of well-known brands, they are also continuously recognised for their top results in sustainability, social responsibility, diversity, and innovation.We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver first-class service to our customers.     We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.  We´re Curious: Proactive approach to problem-solving and a "can do" attitude.  We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.      What will you be doing?  Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way  You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions  Offering an omnichannel service to our consumers via telephone, email, chat, and social media  Developing a sound understanding of the products and services offered by our client   Embrace our company values and act as a brand ambassador  Requirements   What skills & experience will you bring to us?  A fluent level of Danish with exceptional grammar and spelling skills   High level of English (Both written and spoken)  A genuine passion for delivering outstanding customer service  Ability to deal with sensitive calls with empathy  Strong administrative skills with a keen eye for detail  A professional outlook and proactive approach to problem solving Benefits What do we offer?  Start date: 1rst of July Contract:?Temporary (1-month probation period)  Full time:?(20 hours/week)  Working days/Hours:? Monday to Friday from 1pm to 5pm Salary:? €9230.76 gross per year Bonus: Top performance incentives  150€ Knowledge Bonus after the 2nd month Holidays:? 24 calendar days per year Paid bank holidays + 1 extra day in lieu  Hybrid work model:?? 3 days per month from the office / training / rest from home Training:?? 3 weeks Monday to Friday from 10am to 2pm Office location: Barcelona (La Sagrera)   Other Benefits:   DKV dental insurance  Best-in-class people engagement activities and programs  Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment  Employee Assistance Program - Free, confidential, and impartial guidance and support  Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation  Option to sign-up for Discounted Private Health Insurance  Referral Program – Bring a friend and get a referral bonus  Access to LinkedIn specialised training & courses        Who we are  CPM International has a global presence in over 30 countries.We offer multilingual support in various languages tailor-made to the needs of?our?diverse markets.We focus on customer service, sales, and technical support solutions for clients worldwide.  CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.  #wecare#wearecurious#weachievetogether



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