Senior People Operations Specialist
hace 4 semanas
Diversity, equity, and inclusion at Dojo From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK. And something that's fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences. If you care about your work, you're curious, and you think customer-first, you have a place at Dojo.
To make sure you're the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
The role... As the Senior People Operations Specialist, you'll oversee the operational aspects of the employee lifecycle for our 1000+ workforce across the UK, Ireland, Spain, and Italy. You will ensure that our people systems, processes, and employee helpdesk run smoothly while supporting the continued evolution of our operations as Dojo scales up.
This is the ideal role for someone who enjoys:
Process mapping and documentation
Regular timetables and cadences
Optimising people systems (especially helpdesk and Workday)
Ensuring HR policies and compliance
Improving operational efficiency and scalability as the company grows
Managing global people operations across multiple countries
Your team You'll be part of a team of specialists and generalists who are passionate about driving change. The People Operations function is undergoing an exciting transformation, led by our Senior People Operations Manager and supported by a People Operations Projects Lead.
You'll collaborate with experts in Payroll, Benefits, and Reward, while also working closely with the Workplace Experience team to create seamless in-person experiences, such as Day 1 onboarding sessions.
What you will do... Manage a team, starting with one direct report (People Operations Specialist), with the potential to grow the team further in 2025.
Lead and refine the regular 'Business As Usual' (BAU) processes, ensuring efficiency and scalability.
Answer employee queries across various topics, including ways of working, references, leave (holiday, parental leave, sickness, etc.), induction, and offboarding.
Oversee international People Operations processes (currently Ireland, Spain, and Italy), ensuring a consistent employee experience across geographies.
Manage HR systems, including Workday, Culture Amp, and Google Sheets, to capture and maintain accurate employee records, collaborating with the Workplace Technology team.
Contribute to both project-based work and ongoing operational activities, driving transformation in the People Operations function.
Oversee onboarding, offboarding, background checks, and visa applications, ensuring compliance and smooth transitions.
Manage the employee helpdesk (Jira), optimising query handling and improving resolution times.
Support the automation of manual processes and create process guides to enable self-serve capabilities.
Liaise with the People Partnering and Legal teams to ensure compliance with employment laws and policies.
Pull and analyse data from People systems to generate reports and identify areas for improvement.
What you will bring... Proven experience leading the full employee lifecycle in fast-paced, high-growth environments.
Strong knowledge of UK and European employment laws (experience with Ireland, Spain, and Italy is a plus).
Significant experience with Workday, particularly in handling restructures, workflows, and reporting.
A data-driven approach to improving processes and optimising systems.
High attention to detail, with the ability to handle sensitive data with integrity.
Experience with global mobility, including visa applications and renewals.
A proactive, hands-on approach with the flexibility to handle both high-level strategy and detailed tasks.
Ideally, you've managed someone before, but this is not essential.
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