People Operations Specialist
hace 5 días
Role Overview
We're seeking an experienced People Operations Specialist to join our team at Blue Light Card. As a key member of our People Operations team, you'll play a vital role in delivering our people strategy and providing expert HR advice and support to our colleagues and managers.
Key Responsibilities
- Provide expert HR advice and support to managers, guiding and providing best practice advice on policy, procedures, and employment-related issues.
- Proactively manage all ER cases, including disciplinaries, grievances, capability, performance, and absence, supporting and coaching managers through these processes to reach a timely and effective resolution.
- Contribute proactively to the development and implementation of people policies and procedures, ensuring any changes are communicated effectively to managers.
- Work with the People Business Partners to implement any changes to organisational design.
- Report on relevant people data, such as absence rates, absence reasons, attrition, and performance ratings, to identify trends and escalate accordingly with the People Business Partners.
- Identify and implement improvements to our people processes to enhance the colleague experience and ensure scalability.
- Take an active role in the development and delivery of projects and initiatives, including the introduction of a new HRIS, introduction of a manager toolkit, full review of HR policies, and introduction of an HR metrics dashboard.
- Support on the full range of regular people activities, including pay reviews, bonus cycles, performance reviews, holiday purchase windows, etc.
Requirements
- Significant experience working in a fast-paced HR Advisor/ER Advisor/HR Generalist role, with demonstrable experience of managing employee relations cases, from low-level to more complex cases.
- Strong knowledge of employment law and best practice.
- Experience of conflict management and mediation.
- Highly organised and results-driven, with a collaborative and pragmatic approach and a keen eye for detail.
- Strong stakeholder management skills, including the ability to influence and 'manage up' to ensure that policy and processes are adhered to appropriately.
- Analytical and reporting skills, experience of using a HR system, and using data to inform decisions.
- Experience in a PE or VC-backed organisation is desirable.
- Ideally CIPD qualified, or working towards.
Our Culture
Our members, partners, and colleagues are at the heart of everything we do. Our colleagues are integral to helping create the unique experience we deliver, so we're genuinely committed to creating a place where our team love to work, and people want to join. We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation, and our members. We believe in attracting the best talent no matter where you are. We promote hybrid working, but we value in-person collaboration so encourage time in our offices. How regular and in which office location depends on the role and team. We don't offer remote-only roles.
We're also officially recognised as a Top 100 Great Place To Work UK, one of the UK's Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women, and recognised as investors in wellbeing by Investors in People.
What We Offer
- Hybrid working and flexible hours.
- Free parking and EV charging onsite.
- 25 days plus public holidays, buy and sell, and an additional day off for your birthday.
- A company bonus scheme.
- Great social events, e.g., Christmas party, family fun day, summer party, sports matches.
- Relaxed dress code and modern office space (games area, chill-out areas, book club, free coffee/tea/soft drinks/snacks).
- Onsite gym (including access to free HIIT & stretch classes).
- Learning and development opportunities.
- Group auto-enrolment pension plan.
- Enhanced maternity, paternity, sick pay.
- Company-funded private medical insurance.
- Healthcare cashback plan.
- Employee assistance programme (including mental health support).
- 35 hour working week.
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