People Operations Specialist
hace 6 días
About the Role
We're looking for an experienced People Advisor to join our People Operations team at Blue Light Card. As a key member of our team, you'll play a vital role in helping us deliver our people strategy. You'll act as a trusted expert, providing a high level of service to our colleagues, as well as coaching our managers and providing comprehensive advice and support regarding people policies, procedures, and employee relations issues.
Key Responsibilities
Provide expert HR advice and support to managers, guiding and providing best practice advice on policy, procedures, and employment-related issues.
Proactively manage all ER cases, including disciplinaries, grievances, capability, performance, and absence, supporting and coaching managers through these processes to reach a timely and effective resolution.
Contribute proactively to the development and implementation of people policies and procedures, ensuring any changes are communicated effectively to managers.
Work with the People Business Partners to implement any changes to organisational design.
Report on relevant people data, such as absence rates, absence reasons, attrition, and performance ratings, to identify trends and escalate accordingly with the People Business Partners.
Identify and implement improvements to our people processes to enhance the colleague experience and ensure scalability.
What You'll Bring
Significant experience working in a fast-paced HR Advisor/ER Advisor/HR Generalist role, with demonstrable experience of managing employee relations cases, from low-level to more complex cases.
Strong knowledge of employment law and best practice.
Experience of conflict management and mediation.
Highly organised and results-driven, with a collaborative and pragmatic approach and a keen eye for detail.
Strong stakeholder management skills, including the ability to influence and 'manage up' to ensure that policy and processes are adhered to appropriately.
Analytical and reporting skills, experience of using a HR system, and using data to inform decisions.
About Us
Our members, partners, and colleagues are at the heart of everything we do at Blue Light Card.
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