Quality Customer Specialist

hace 6 días


Zaragoza, España Hitachi Energy Spain, S.A.U. A tiempo completo

Description

General Information Deploy and support a Quality Culture within Hitachi Energy, by assuring and supporting the customer quality interactions using the tools and teams to exceed customer expectations while ensuring sustainable operations.

Supports and maintains the Quality Management System of the dry transformers factory.

Your Responsibilities : Customer complaints management in Hitachi tool for customer complaints; Reporting proactively and on regular basis progress on the issues to customers; Ensure proper documentation in Hitachi tool for customer complaints; Ensure proper communication to local management / HUB / BU in case of HI-rated customer complaints (provide one pager within 24 hours) and ask local management (or global function) for their support, if necessary; Ensure weekly update on all HI-rated customer complaints; Do statistical analysis of Customer complaints data and address improvements to the responsible departments.

You will be responsible for customer complaints, feedback, timely response, as well as positive and effective communication with customers.

You will be responsible for customer complaints and feedback, organize problem solving (8D) in the factory, complete 8D report and submit to customer.

Conduct regular internal supervision and audit on behalf of customers to verify the implementation of relevant improvement measures.

Other works arranged by managers. Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background :

At least a Bachelor's degree in Engineering or other Technical field

Preferably 3 years of experience in similar position ; Excellent written and verbal communication in English; Very good knowledge of MS Office (Excel); Experience with SAP or similar ERP system is an advantage; Strong communication and organizing skills; Should be eager to learn, flexible, open-minded, team-work oriented and pro-active.

#J-18808-Ljbffr



  • Zaragoza, Zaragoza, España HITACHI ENERGY SPAIN, S.A.U. A tiempo completo

    About the RoleHITACHI ENERGY SPAIN, S.A.U. is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest quality standards are met in our operations.Key ResponsibilitiesManage customer complaints and feedback through our quality management system.Develop and...


  • Zaragoza, Zaragoza, España HITACHI ENERGY SPAIN, S.A.U. A tiempo completo

    About the RoleHITACHI ENERGY SPAIN, S.A.U. is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest quality standards are met in our operations.Key ResponsibilitiesManage customer complaints and feedback through our quality management system.Develop and...


  • Zaragoza, España Hitachi Energy Spain, S.A.U. A tiempo completo

    DescriptionGeneral InformationDeploy and support a Quality Culture within Hitachi Energy, by assuring and supporting the customer quality interactions using the tools and teams to exceed customer expectations while ensuring sustainable operations.Supports and maintains the Quality Management System of the dry transformers factory.Your Responsibilities...


  • Zaragoza, España Hitachi Energy Spain, S.A.U. A tiempo completo

    DescriptionGeneral InformationDeploy and support a Quality Culture within Hitachi Energy, by assuring and supporting the customer quality interactions using the tools and teams to exceed customer expectations while ensuring sustainable operations.Supports and maintains the Quality Management System of the dry transformers factory.Your Responsibilities...


  • Zaragoza, España Hitachi Energy Spain, S.A.U. A tiempo completo

    Description General Information Deploy and support a Quality Culture within Hitachi Energy, by assuring and supporting the customer quality interactions using the tools and teams to exceed customer expectations while ensuring sustainable operations. Supports and maintains the Quality Management System of the dry transformers factory. Your Responsibilities :...


  • Zaragoza, España HITACHI ENERGY SPAIN, S.A.U. A tiempo completo

    Description : General Information Deploy and support a Quality Culture within Hitachi Energy, by assuring and supporting the customer quality interactions using the tools and teams to exceed customer expectations while ensuring sustainable operations. Supports and maintains the Quality Management System of the dry transformers factory. Your...


  • Zaragoza, Zaragoza, España HITACHI ENERGY SPAIN, S.A.U. A tiempo completo

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at HITACHI ENERGY SPAIN, S.A.U. as a Quality Customer Specialist.Key ResponsibilitiesCustomer Complaints Management: Manage customer complaints using the Hitachi tool, ensuring timely and effective resolution.Progress Reporting: Proactively report progress on issues...


  • Zaragoza, Zaragoza, España HITACHI ENERGY SPAIN, S.A.U. A tiempo completo

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at HITACHI ENERGY SPAIN, S.A.U. as a Quality Customer Specialist.Key ResponsibilitiesCustomer Complaints Management: Manage customer complaints using the Hitachi tool, ensuring timely and effective resolution.Progress Reporting: Proactively report progress on issues...


  • Zaragoza, Zaragoza, España HITACHI ENERGY SPAIN, S.A.U. A tiempo completo

    Position Overview As a key player in fostering a Quality Culture at Hitachi Energy, you will be instrumental in ensuring exceptional customer quality interactions. Your role will involve utilizing various tools and collaborating with teams to surpass customer expectations while maintaining sustainable operations. You will also contribute to the upkeep...


  • Zaragoza, Zaragoza, España K-LAGAN A tiempo completo

    Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at K-LAGAN. As a Quality Assurance Specialist, you will be responsible for developing and implementing quality control and quality assurance procedures that comply with industry standards and regulations.Key Responsibilities:Develop and implement quality...


  • Zaragoza, Zaragoza, España K-LAGAN A tiempo completo

    Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at K-LAGAN. As a Quality Assurance Specialist, you will be responsible for developing and implementing quality control and quality assurance procedures that comply with industry standards and regulations.Key Responsibilities:Develop and implement quality...


  • Zaragoza, España Agilent Technologies, Inc. A tiempo completo

    .Customer Application Specialist SpainApplyLocations: Spain-Remote Location-MadridTime Type: Full timePosted on: Posted 2 Days AgoJob Requisition ID: 4028728Job DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services,...


  • Zaragoza, Zaragoza, España Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Field Quality Assurance Specialist to join our Amazon Logistics team. As a member of our team, you will play a critical role in ensuring the highest level of quality in our delivery operations.Key ResponsibilitiesConduct daily routines to improve address data quality and enhance delivery performance.Monitor and...


  • Zaragoza, Zaragoza, España Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Field Quality Assurance Specialist to join our Amazon Logistics team. As a member of our team, you will play a critical role in ensuring the highest level of quality in our delivery operations.Key ResponsibilitiesConduct daily routines to improve address data quality and enhance delivery performance.Monitor and...


  • Zaragoza, España Verisure A tiempo completo

    .Customer Communication SpecialistVerisure is seeking a talented, innovative, and passionate Customer Communication Specialist. This role will work closely with our Customer Marketing leaders.We offer customized global career paths to have a real impact on our business and society.This role will have a high impact on our Customer Communication...

  • Quality Specialist

    hace 6 días


    Zaragoza, España Worldwide Recruitment Solutions (Wrs) A tiempo completo

    Quality Specialist - MadridOn behalf of a major PMC, I am looking for a Quality Specialist to work in Rome on a contract basis. This will be a long-term contract, based residentially in Rome, paying an hourly rate in USD.The role will be supporting the development of a large Petrochemical facility, which is currently in FEED stage.Please note: You must have...


  • Zaragoza, Zaragoza, España K-LAGAN A tiempo completo

    Plant Quality Assurance SpecialistWe are an international strategic company of technological services, committed to our team and society. We offer solutions in IT services, engineering developments, electronics, and R&D projects.We are looking for a Plant Quality Assurance Specialist for our Tier 1 client located in Zaragoza.The selected person will be...


  • Zaragoza, Zaragoza, España K-LAGAN A tiempo completo

    Plant Quality Assurance SpecialistWe are an international strategic company of technological services, committed to our team and society. We offer solutions in IT services, engineering developments, electronics, and R&D projects.We are looking for a Plant Quality Assurance Specialist for our Tier 1 client located in Zaragoza.The selected person will be...


  • Zaragoza, España Green Eagle Solutions A tiempo completo

    .Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and...


  • Zaragoza, Zaragoza, España HITACHI ENERGY SPAIN, S.A.U. A tiempo completo

    Job Overview General Information Foster and promote a culture of quality within Hitachi Energy by ensuring and enhancing customer quality interactions through effective tools and collaborative teams, aimed at surpassing customer expectations while maintaining sustainable operations. Responsible for upholding the Quality Management System within the...