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Field Quality Assurance Specialist

hace 2 meses

Zaragoza, Zaragoza, España Amazon A tiempo completo

About the Role

We are seeking a highly skilled Field Quality Assurance Specialist to join our Amazon Logistics team. As a member of our team, you will play a critical role in ensuring the highest level of quality in our delivery operations.

Key Responsibilities

  • Conduct daily routines to improve address data quality and enhance delivery performance.
  • Monitor and analyze data to track key quality metrics and identify areas for improvement.
  • Perform audits, assessments, and deep dives of field processes and procedures to optimize delivery operations.
  • Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement and implement solutions.
  • Communicate quality problems or concerns that impact the customer experience and verify access codes and delivery instructions for assigned addresses.

About the Team

Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. Our team is focused on creating unprecedented customer experiences through innovative thinking and continuous improvement initiatives.

Our Goal

We strive to make our customers' delivery experience as smooth as possible by rolling out global delivery solutions for our newest concepts, such as Amazon Fresh, Prime Now, and Amazon Restaurants. Our team is people-focused and supportive, with a strong emphasis on operations and customer satisfaction.