Quality Assurance Specialist

hace 7 días


Zaragoza, Zaragoza, España HITACHI ENERGY SPAIN, S.A.U. A tiempo completo

Job Title: Quality Customer Specialist

Description:

At HITACHI ENERGY SPAIN, S.A.U., we are seeking a highly skilled Quality Customer Specialist to join our team. As a Quality Customer Specialist, you will play a crucial role in deploying and supporting a Quality Culture within our organization.

Your Responsibilities:

  • Manage customer complaints and feedback in a timely and effective manner.
  • Proactively report progress on issues to customers and ensure proper documentation.
  • Communicate with local management and stakeholders to resolve high-priority customer complaints.
  • Conduct statistical analysis of customer complaints data and implement improvements.
  • Develop and maintain positive relationships with customers through effective communication and problem-solving.
  • Organize problem-solving initiatives and complete reports for customers.
  • Conduct internal audits and supervision on behalf of customers to verify implementation of improvement measures.

Your Background:

  • Bachelor's degree in Engineering or a related technical field.
  • At least 3 years of experience in a similar position.
  • Excellent written and verbal communication skills in English.
  • Strong knowledge of MS Office and experience with SAP or similar ERP systems.
  • Excellent communication and organizational skills.

What We Offer:

As a Quality Customer Specialist at HITACHI ENERGY SPAN, S.A.U., you will have the opportunity to work in a dynamic and innovative environment, where you will be challenged to grow and develop your skills. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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