? Aplica Ya: Junior Service Manager
hace 4 semanas
DescriptionThe RoleThe Junior Service Manager supports the overseeing and management of high-quality services to customers. This role involves supporting the coordination of vendor service teams and ensuring customer satisfaction. The Junior Service Manager will be analyzing the availability, performance, and reliability of our organization's strategic applications and Application Support & Maintenance applications (ASM). The Junior Service Manager will collaborate with cross-functional teams to support high-quality services and continuous improvement initiatives. The Junior Service Manager is a link between the WTW Product teams and the organization, focusing on maintaining positive relationships and resolving issues promptly.Supporting activities such as:- Managing customer expectations through sound Relationship Management principles.- Analyzing Incident Management, Major Incidents, Changes, and Problems for Strategic Applications and for ASM applications.- Ensuring Suppliers are meeting Service Level Agreements.- Working with the business and IT leaders to establish and sustain Service Level Standards for each of their applications, and third-party providers to meet or exceed the Service Level Standards.- Day-to-day monitoring of the application systems' status for both Strategic and ASM applications (as supplied by vendor).- Working with business leaders and managers to prioritize maintenance and enhancement requests.- Compiling cross-functional Technology requirements, activities, and resources for system changes and upgrades.- Maintaining/keeping up-to-date system documentation.- Communicating with the IT Management team regarding improvements and recommendations.- Security forums with vendor and for Strategic Applications ensuring Security, audit & Compliance.QualificationsThe Requirements1+ years of experience.Ability to work under pressure.Experience of IT Tools, Helpdesk Services, Audit or Testing processes.Experience of working with Customers.Good communication and interpersonal abilities with good English spoken and written skills.Based in Madrid as the role will require on-site/office presence in support of learning & development activities.Equal Opportunity Employer#J-18808-Ljbffr
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Junior Service Manager
hace 4 semanas
Madrid, España Willis Towers Watson A tiempo completoDescriptionThe RoleThe Junior Service Manager supports the overseeing and management of high-quality services to customers. This role involves supporting the coordination of vendor service teams and ensuring customer satisfaction. The Junior Service Manager will be analyzing the availability, performance, and reliability of our organization's strategic...
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Junior Service Manager
hace 4 semanas
Madrid, España Willis Towers Watson A tiempo completoDescription The Role The Junior Service Manager supports the overseeing and management of high-quality services to customers. This role involves supporting the coordination of vendor service teams and ensuring customer satisfaction. The Junior Service Manager will be analyzing the availability, performance, and reliability of our organization's strategic...
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Junior Service Manager
hace 4 semanas
Madrid, España Willis Towers Watson A tiempo completoDescription The Role The Junior Service Manager supports the overseeing and management of high-quality services to customers. This role involves supporting the coordination of vendor service teams and ensuring customer satisfaction. The Junior Service Manager will be analyzing the availability, performance, and reliability of our organization's strategic...
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Junior Service Manager
hace 4 semanas
Madrid, España Willis Towers Watson A tiempo completoDescription The Role The Junior Service Manager supports the overseeing and management of high-quality services to customers.This role involves supporting the coordination of vendor service teams and ensuring customer satisfaction.The Junior Service Manager will be analyzing the availability, performance, and reliability of our organization's strategic...
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Junior Service Manager
hace 4 semanas
Madrid, España Willis Towers Watson A tiempo completoDescriptionThe RoleThe Junior Service Manager supports the overseeing and management of high-quality services to customers. This role involves supporting the coordination of vendor service teams and ensuring customer satisfaction. The Junior Service Manager will be analyzing the availability, performance, and reliability of our organization's strategic...
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Junior Service Manager
hace 3 semanas
Madrid, España Mygwork A tiempo completoThis job is with WTW, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Description The Role The Junior Service Manager supports the overseeing and managementof high-quality services to customers.This role involves supporting the coordination...
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Junior Service Manager
hace 3 semanas
Madrid, España Mygwork A tiempo completoThis job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Description The Role The Junior Service Manager supports the overseeing and managementof high-quality services to customers.This role involves supporting the coordination...
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Junior Service Manager
hace 4 semanas
Madrid, España Willis Towers Watson A tiempo completoDescription The Role The Junior Service Manager supports the overseeing and management of high-quality services to customers. This role involves supporting the coordination of vendor service teams and ensuring customer satisfaction. The Junior Service Manager will be analyzing the availability, performance, and reliability of our organization’s strategic...
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Service Manager
hace 3 meses
Madrid, España Wohn-Service-Team A tiempo completoSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
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Customer Service Manager
hace 4 semanas
Madrid, España Mcr International A tiempo completoLO-2410-352 CUSTOMER SERVICE MANAGER MADRID ¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager! ¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo...
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Customer Service Manager
hace 4 semanas
Madrid, España Mcr International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID ¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager! ¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo...
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Customer Service Manager
hace 2 semanas
Madrid, España Mcr International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager!¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo de...
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Customer Service Manager
hace 4 semanas
Madrid, España Mcr International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager!¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo de...
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Aplicar En 3 Minutos: Service Manager
hace 2 semanas
Madrid, Madrid, España Wohn-Service-Team A tiempo completoService Manager Job SummaryThe Service Manager will be responsible for the overall service delivery of Serco's Work Areas in the Science Operations Activity Domain (S-SCO).The Service Manager will maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements Document (MARD),...
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Busqueda Urgente: Service Manager
hace 3 meses
Madrid, España Wohn-Service-Team A tiempo completo.Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
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Customer Service Manager
hace 4 semanas
Madrid, España Mcr International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager!¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo de...
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Junior Content Manager
hace 5 meses
Madrid, España TVZ A tiempo completoJob Vacancy: Junior Content Manager - EBU Location: Madrid, Spain Closing Date: 24th July 2024 The EBU has recently launched Eurovision Sport, its first direct-to-consumer sport service that marks a watershed in live sports broadcasting. Thousands of hours of content are set to be streamed in a single digital destination - complementing...
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IT & Operation Service Manager
hace 5 meses
Madrid, España Sdad Iwantic S.L. A tiempo completoDesde la división de **IT&Cloud** estamos buscando un/a **IT & Operation Service Manager** para una importante empresa (cliente final) del sector asegurador con sede en Madrid. **Misión** Implementar los procesos de operación y gestión de infraestructuras en los diferentes entornos. Te coordinarás con los diferentes equipos de sistemas y para dicha...
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IT & Operation Service Manager
hace 5 meses
Madrid, España Iwantic A tiempo completoMadrid,Madrid Desde la división de **IT&Cloud** estamos buscando un/a **IT & Operation Service Manager** para una importante empresa (cliente final) del sector asegurador con sede en Madrid. **Misión** Implementar los procesos de operación y gestión de infraestructuras en los diferentes entornos. Te coordinarás con los diferentes equipos de...
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Customer Service Manager
hace 4 semanas
Madrid, España MCR International A tiempo completoLO-2410-352 CUSTOMER SERVICE MANAGER MADRID ¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager! ¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el...
