? Aplica Ya: Junior Service Manager
hace 2 meses
DescriptionThe RoleThe Junior Service Manager supports the overseeing and management of high-quality services to customers. This role involves supporting the coordination of vendor service teams and ensuring customer satisfaction. The Junior Service Manager will be analyzing the availability, performance, and reliability of our organization's strategic applications and Application Support & Maintenance applications (ASM). The Junior Service Manager will collaborate with cross-functional teams to support high-quality services and continuous improvement initiatives. The Junior Service Manager is a link between the WTW Product teams and the organization, focusing on maintaining positive relationships and resolving issues promptly.Supporting activities such as:- Managing customer expectations through sound Relationship Management principles.- Analyzing Incident Management, Major Incidents, Changes, and Problems for Strategic Applications and for ASM applications.- Ensuring Suppliers are meeting Service Level Agreements.- Working with the business and IT leaders to establish and sustain Service Level Standards for each of their applications, and third-party providers to meet or exceed the Service Level Standards.- Day-to-day monitoring of the application systems' status for both Strategic and ASM applications (as supplied by vendor).- Working with business leaders and managers to prioritize maintenance and enhancement requests.- Compiling cross-functional Technology requirements, activities, and resources for system changes and upgrades.- Maintaining/keeping up-to-date system documentation.- Communicating with the IT Management team regarding improvements and recommendations.- Security forums with vendor and for Strategic Applications ensuring Security, audit & Compliance.QualificationsThe Requirements1+ years of experience.Ability to work under pressure.Experience of IT Tools, Helpdesk Services, Audit or Testing processes.Experience of working with Customers.Good communication and interpersonal abilities with good English spoken and written skills.Based in Madrid as the role will require on-site/office presence in support of learning & development activities.Equal Opportunity Employer#J-18808-Ljbffr
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Junior Service Manager
hace 2 meses
Madrid, España Willis Towers Watson A tiempo completoDescription The Role The Junior Service Manager supports the overseeing and management of high-quality services to customers.This role involves supporting the coordination of vendor service teams and ensuring customer satisfaction.The Junior Service Manager will be analyzing the availability, performance, and reliability of our organization's strategic...
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Junior Service Manager
hace 2 meses
Madrid, España Willis Towers Watson A tiempo completoDescription The Role The Junior Service Manager supports the overseeing and management of high-quality services to customers. This role involves supporting the coordination of vendor service teams and ensuring customer satisfaction. The Junior Service Manager will be analyzing the availability, performance, and reliability of our organization’s strategic...
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Service Manager
hace 4 meses
Madrid, España Wohn-Service-Team A tiempo completoSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
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Customer Service Manager
hace 2 meses
Madrid, España Mcr International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID ¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager! ¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo...
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Customer Service Manager
hace 2 meses
Madrid, España Mcr International A tiempo completoLO-2410-352 CUSTOMER SERVICE MANAGER MADRID ¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager! ¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo...
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Busqueda Urgente: Service Manager
hace 4 meses
Madrid, España Wohn-Service-Team A tiempo completo.Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
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Customer Service Manager
hace 2 meses
Madrid, España Mcr International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager!¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo de...
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Junior Content Manager
hace 6 meses
Madrid, España TVZ A tiempo completoJob Vacancy: Junior Content Manager - EBU Location: Madrid, Spain Closing Date: 24th July 2024 The EBU has recently launched Eurovision Sport, its first direct-to-consumer sport service that marks a watershed in live sports broadcasting. Thousands of hours of content are set to be streamed in a single digital destination - complementing...
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IT & Operation Service Manager
hace 6 meses
Madrid, España Sdad Iwantic S.L. A tiempo completoDesde la división de **IT&Cloud** estamos buscando un/a **IT & Operation Service Manager** para una importante empresa (cliente final) del sector asegurador con sede en Madrid. **Misión** Implementar los procesos de operación y gestión de infraestructuras en los diferentes entornos. Te coordinarás con los diferentes equipos de sistemas y para dicha...
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IT & Operation Service Manager
hace 6 meses
Madrid, España Iwantic A tiempo completoMadrid,Madrid Desde la división de **IT&Cloud** estamos buscando un/a **IT & Operation Service Manager** para una importante empresa (cliente final) del sector asegurador con sede en Madrid. **Misión** Implementar los procesos de operación y gestión de infraestructuras en los diferentes entornos. Te coordinarás con los diferentes equipos de...
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It & Operation Service Manager
hace 7 meses
Madrid, España Sdad Iwantic S.L. A tiempo completoDesde la división de**IT&Cloud** estamos buscando un/a**IT & Operation Service Manager** para una importante empresa (cliente final) del sector asegurador con sede en Madrid.**Misión**Implementar los procesos de operación y gestión de infraestructuras en los diferentes entornos. Te coordinarás con los diferentes equipos de sistemas y para dicha...
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It & Operation Service Manager
hace 7 meses
Madrid, España Iwantic A tiempo completoMadrid,MadridDesde la división de **IT&Cloud** estamos buscando un/a **IT & Operation Service Manager** para una importante empresa (cliente final) del sector asegurador con sede en Madrid.**Misión**Implementar los procesos de operación y gestión de infraestructuras en los diferentes entornos. Te coordinarás con los diferentes equipos de sistemas y para...
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Customer Service Manager
hace 2 semanas
Madrid, España MCR International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager!¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo de...
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Customer Service Manager
hace 2 meses
Madrid, España MCR International A tiempo completoLO-2410-352 CUSTOMER SERVICE MANAGER MADRID ¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager! ¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el...
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Service Manager
hace 5 meses
Madrid, España Tri-County Ambulance Service, Inc A tiempo completoSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
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Expert Space Service Manager for Science Operations
hace 2 semanas
Madrid, Madrid, España Wohn-Service-Team A tiempo completo**About Serco**Serco is a leading provider of space services with a skilled workforce that has supported over 50 space missions on behalf of more than 10 space or government agencies globally, including the ESA and NASA.The European Space Agency (ESA) reorganized its scientific satellite mission development and operations in 2020, grouping tasks like uplink,...
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Service Manager
hace 7 meses
Madrid, España Page Personnel España A tiempo completoLa persona seleccionada se encargará del servicio técnico del producto de la compañía. Acompañamiento a reuniones en cliente para conocer requisitos. Viajes puntuales. Empresa sector tecnología|En pleno crecimiento Se requiere experiência como service manager. Muy valorable experiência en sector salud. Inglés alto. Multinacional sector...
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Service Sales Engineer Iberia
hace 4 meses
Madrid, España Bfv Service Gmbh A tiempo completoThe positionDepending on the Commercial Manager of the Services Department for Iberia and LATAM, and in daily coordination with the back office, we are looking for a junior profile who will perform sales, marketing, and customer service functions in the short, medium, and long term. We are seeking a methodical and organized professional, results-oriented,...
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? Aplica Ya Field Service Engineer
hace 1 mes
Madrid, España Robert Walters Spain A tiempo completoFrom the Pharma division at Robert Walters Barcelona, we are seeking a Field Service Engineer for a specialized technical and scientific laboratory equipment provider in the Madrid area.Responsibilities:Conduct preventive and corrective maintenance.Develop methods and provide application support to clients.Diagnose and repair technical service cases.Offer...
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High-Potential Junior Service Manager Role in Madrid
hace 1 semana
Madrid, Madrid, España Willis Towers Watson A tiempo completoThe Junior Service Manager role at Willis Towers Watson presents an exceptional opportunity for a highly motivated and organized professional to join our team in Madrid. With a strong focus on delivering high-quality services to customers, this position involves overseeing the coordination of vendor service teams and ensuring customer satisfaction.Key...
