Customer & Business Support Administrator

hace 2 meses

Cádiz, España Lloyd'S Register A tiempo completo

What we're looking for A Customer and Business Support Administrator to support our field colleagues in maintaining accurate records.
What we offer you The opportunity to work for an organization that has a strong sense of purpose, is values-driven, and helps colleagues to develop professionally and personally through our range of people development programs.
Fixed-term employment- Full-Time A culture that develops its colleagues and promotes from within and many other additional benefits.
The role To deal with Survey requests via Case Management in Salesforce Lighting platform and Outlook.
To handle office mailboxes for In-Service requests and Service Suppliers.
To attend customer inquiries and requests.
To coordinate In-Service requests for Surveys with clients, Service delivery colleagues and local agents.
To update Outlook Calendar as required.
To issue Request for Marine Service (RfS contracts) in accordance with the attending surveyors guidelines.
To create Sales Quotes in ByD/SAP according to signed quotations.
To attend and participe during regular online meetings with the Team Leader and the Team Leader for In-Service Activities.
To prioritise, plan and complete client service delivery tasks in line with global and local business requirements.
Liaising with clients, dealing with queries and proactively resolving service issues within agreed deadlines/targets is included.
To build and maintain good client relationships through proactive communication and action to fulfil client expectations.
To identify and refer potential client complaints and opportunities for new business.
Responsible for the accuracy and completeness of client data in Marine & Offshore business systems.
To liaise with and provide support to other team members, departments and offices, as may be required.
To develop a good understanding of Marine & Offshore products, services, systems and processes on an ongoing basis.
To identify and suggest improvements to processes and procedures.
To support other team members and new staff to transfer knowledge of Marine & Offshore products and processes.
To actively contribute to team meetings and client service initiatives.
To carry out any other task within the client service team, at the request of the line managers.
What you bring A Bachelor's degree or equivalent A high English level (written and spoken), expertise knowledge of Microsoft packages, Excel, Word, and Outlook as a minimum.
SAP knowledge in particular Business by Design.
Previous experience from a customer-orientated background Excellent interpersonal and team working skills, willingly participates and contributes to team activity and discussion, builds rapport with colleagues, respects diversity and takes account of other people's views, responds positively to requests and feedback from others, is polite, helpful, and respectful, and shares information with others.
Analyses and resolves routine problems.
Makes effective decisions within standard parameters, policies, and procedures.
Professional competency in the English language (written and spoken) commensurate with the work.
About us We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance.
We are shaping the industry's future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

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