Detalles del empleo
Tipo de empleo: Contrato temporal
Ubicación: 11500 El Puerto de Santa María, Cádiz provincia
Descripción completa del empleo
Date: 31 Jul 2024
Location: El Puerto de Santa Maria, CA, ES, 11500
Company: Lloyds Register
Job ID: 39850
Location: Cadiz
Position Category: Administration/Business support
Position Type: Fixed term position
Customer & Business Support Administrator
Location: Preferred Cadiz, Spain (6 months fixed-term contract)
The candidate has to speak Spanish at the professional level.
Join our dynamic team as a Customer & Business Support Administrator
Are you passionate about providing excellent customer service and streamlining business operations? In this pivotal role, you'll be the backbone of our support team, ensuring smooth communication between clients and our company. With opportunities for growth and a collaborative environment, your skills in organization and problem-solving will thrive. Apply today and help us deliver exceptional service
What we're looking for:
A Customer and Business Support Administrator to support our field colleagues in maintaining accurate records.
The role includes:
To deal with Survey requests via Case Management in Salesforce Lighting platform and Outlook.
To handle office mailboxes for In-Service requests and Service Suppliers.
To attend customer inquiries and requests.
To coordinate In-Service requests for Surveys with clients, Service delivery colleagues and local agents.
To update Outlook Calendar as required.
To issue Request for Marine Service (RfS contracts) in accordance with the attending surveyors guidelines.
To create Sales Quotes in ByD/SAP according to signed quotations.
To attend and participate during regular online meetings with the Team Leader and the Team Leader for In-Service Activities.
To prioritize, plan and complete client service delivery tasks in line with global and local business requirements.
To build and maintain good client relationships through proactive communication and action to fulfil client expectations.
To identify and refer potential client complaints and opportunities for new business.
To liaise with and provide support to other team members, departments and offices, as may be required.
To develop a good understanding of Marine & Offshore products, services, systems and processes on an ongoing basis.
To identify and suggest improvements to processes and procedures.
To support other team members and new staff to transfer knowledge of Marine & Offshore products and processes.
To actively contribute to team meetings and client service initiatives.
To carry out any other task within the client service team, at the request of the line managers.
What you bring:
A Bachelor's degree or equivalent.
A high English level (written and spoken), expertise knowledge of Microsoft packages, Excel, Word, and Outlook as a minimum.
SAP knowledge in particular Business by Design.
Previous experience from a customer-oriented background.
Excellent interpersonal and team working skills.
Professional competency in the English language (written and spoken) commensurate with the work.
About us:
We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry.
Want to apply?
We hire people with a wide variety of skills, experience, and backgrounds. We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application.
If you have further questions about this role, please contact us at ******.

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