Support Engineer, Audible

hace 7 días

Madrid, España Amazon A tiempo completo

At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLEAudible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible's services, platforms, and unique Activate Caring culture. This is a fantastic opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world.
As a Support Engineer, you will:
Become a subject matter expert on one or more servicesProvide support activities for these services and regularly work with development teams to establish and improve service supportOperate with guidance from management and aggressively drive issues to resolutionUnderstand the business logic and architecture of supported services to regularly resolve undocumented trouble ticketsBe able to read and understand complex application code and make approved code fixes to resolve support issuesProvide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activitiesRegularly contribute to the creation and improvement of all support documentationPerform code builds and deployments communicating status regularly before, during, and after each deploymentCreate and interpret metrics that measure support success and service performanceHelp develop and refine operational policies and procedures used by teams and internal customersParticipate fully and constructively in the planning of team's workHave the ability to write simple and efficient tools to improve operational efficiencyLearn to contribute to design and development of support tools using software engineering best practicesMentor other Support Engineers and are involved with interviewing and onboarding new team membersBASIC QUALIFICATIONS- 2+ years industry experience in programming and/or technical support roles
- Experience troubleshooting and debugging technical systems
PREFERRED QUALIFICATIONS- Java Programming and Linux Operating System experience
- Demonstrated success as an individual contributor, managing standard operating procedures and internal processes
- Superior team skills in dealing with users at all levels in a team environment
- Exceptional communication, documentation and presentation skills for technical and business audiences
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr

  • Support Engineer

    hace 3 semanas

    Madrid, Madrid, España Amazon A tiempo completo

    About AudibleAudible is a leading provider of audio storytelling, empowering millions of global listeners with engaging content. Our team is passionate about delivering exceptional customer experiences, and we're seeking a skilled Support Engineer to join our growing team.Job SummaryWe're looking for a dynamic and motivated Support Engineer to provide...

  • Support Engineer

    hace 3 semanas

    Madrid, Madrid, España Amazon A tiempo completo

    About AudibleAudible is a leading provider of audio storytelling, empowering millions of global listeners with engaging content. Our team is passionate about delivering exceptional customer experiences, and we're seeking a skilled Support Engineer to join our growing team.Job SummaryWe're looking for a dynamic and motivated Support Engineer to provide...

  • Support Engineer, Audible

    hace 4 días

    Madrid, España Amazon A tiempo completo

    .At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us....

  • Support Engineer, Audible

    hace 7 días

    Madrid, España Amazon A tiempo completo

    .At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us....

  • Support Engineer, Audible

    hace 7 días

    Madrid, España Amazon A tiempo completo

    At Audible, we believe stories have the power to transform lives.It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners.We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other.Imagine your future with us.ABOUT...

  • Support Engineer, Audible

    hace 3 semanas

    Madrid, España Amazon A tiempo completo

    At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.ABOUT...

  • Support Engineer, Audible

    hace 1 semana

    Madrid, España Amazon A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us....

  • Support Engineer, Audible

    hace 5 días

    Madrid, España Amazon A tiempo completo

    At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.ABOUT...

  • Support Engineer, Audible

    hace 7 días

    Madrid, España Amazon A tiempo completo

    At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.ABOUT...

  • Support Engineer, Audible

    hace 5 días

    Madrid, España Amazon A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us....

  • Buen Salario Support Engineer, Audible

    hace 6 días

    Madrid, España Amazon A tiempo completo

    .At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...

  • Excellent Career Opportunities for Support Engineers at Audible

    hace 6 días

    Madrid, Madrid, España Amazon A tiempo completo

    About AudibleAudible is a leading audio storytelling platform dedicated to transforming lives through immersive and engaging experiences.Our MissionAt Audible, we strive to empower and inspire each other with our passion for storytelling and customer satisfaction.About This RoleWe are seeking a talented and customer-focused Support Engineer to join our...

  • Support Engineer, Audible

    hace 3 semanas

    Madrid, España Amazon A tiempo completo

    .At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...

  • Support Engineer, Audible

    hace 1 semana

    Madrid, España Amazon A tiempo completo

    .At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...

  • Support Engineer, Audible

    hace 5 días

    Madrid, España Amazon A tiempo completo

    At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.ABOUT...

  • Audible Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Amazon A tiempo completo

    About the RoleAudible is seeking a skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and collaborating with development teams to improve our services. If you have a passion for problem-solving, excellent communication skills, and...

  • Technical Support Specialist, Audible

    hace 1 semana

    Madrid, Madrid, España Amazon A tiempo completo

    Audible is looking for a skilled Support Engineer to join our growing team. As a Support Engineer, you will be responsible for providing top-notch support to our customers, working closely with development teams to resolve issues, and contributing to the creation and improvement of support documentation.Key Responsibilities:Become a subject matter expert on...

  • Technical Support Specialist, Audible

    hace 2 semanas

    Madrid, Madrid, España Amazon A tiempo completo

    About the RoleAudible is seeking a skilled Support Engineer to join our growing team. As a Support Engineer, you will be responsible for providing exceptional support to our customers, troubleshooting technical issues, and collaborating with development teams to improve our services.Key ResponsibilitiesBecome a subject matter expert on one or more...

  • Technical Support Specialist

    hace 3 semanas

    Madrid, Madrid, España Amazon A tiempo completo

    About This RoleAudible is seeking a skilled Support Engineer to join our growing team. As a Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and collaborating with development teams to improve our services.Key ResponsibilitiesDevelop expertise in one or more of our services and...

  • Technical Support Specialist

    hace 3 semanas

    Madrid, Madrid, España Amazon A tiempo completo

    About This RoleAudible is seeking a skilled Support Engineer to join our growing team. As a Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and collaborating with development teams to improve our services.Key ResponsibilitiesDevelop expertise in one or more of our services and...