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Support Engineer, Audible
hace 1 mes
At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible's services, platforms, and unique Activate Caring culture. This is a fantastic opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world.
As a Support Engineer, you will... Become a subject matter expert on one or more services
Provide support activities for these services and regularly work with development teams to establish and improve service support
Operate with guidance from management and aggressively drive issues to resolution
Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets
Be able to read and understand complex application code and make approved code fixes to resolve support issues
Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities
Regularly contribute to the creation and improvement of all support documentation
Perform code builds and deployments communicating status regularly before, during, and after each deployment
Create and interpret metrics that measure support success and service performance
Help develop and refine operational policies and procedures used by teams and internal customers
Participate fully and constructively in the planning of team's work
Have the ability to write simple and efficient tools to improve operational efficiency
Learn to contribute to design and development of support tools using software engineering best practices
Mentor other Support Engineers and are involved with interviewing and onboarding new team members
BASIC QUALIFICATIONS - 2+ years industry experience in programming and/or technical support roles
- Experience troubleshooting and debugging technical systems
PREFERRED QUALIFICATIONS - Java Programming and Linux Operating System experience
- Demonstrated success as an individual contributor, managing standard operating procedures and internal processes
- Superior team skills in dealing with users at all levels in a team environment
- Exceptional communication, documentation and presentation skills for technical and business audiences
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Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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