(French) Customer Care

hace 2 meses

Barcelona, España Bsport A tiempo completo

.Do you know about bsport?We are a Barcelona based company that offers a platform combining boutique fitness and advanced technology. Our all-in-one features cover bookings, payroll, marketing and more, helping our partners streamline operations and boost their commercial success.We have more than 2,000 clients in 40+ countries and continue to expand rapidly.We provide our partners with:Our platform - the heart of the system (B2B)A white label iOS and Android mobile application (B2C)An integrated Video on Demand toolOur self-built Smart Marketing SuiteA webshop to up-sell and cross-sell different productsOur first successesSince we launched in 2019, we have already achieved the following:We've built a community of over 6 million usersFinalised a Series A Fundraising of $4+ million in December 2022Grown our team to more than 150 employeesWe're continuing to grow our team to become the #1 tech partner for boutique studios in Europe and the rest of the worldWhat your future position looks like:As a Customer Care Specialist at bsport, your primary responsibility will be to provide outstanding customer support through various channels on all international markets, including:Ticket Handling: Respond promptly and professionally to customer inquiries and support tickets using our Intercom platform.Email Correspondence: Manage customer email communications with a friendly and solutions-oriented approach.Issue Resolution: Assist customers in resolving their inquiries, issues, or concerns effectively and efficiently.Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and solutions to customers.Documentation: Keep detailed records of customer interactions, feedback, and recurring issues for analysis and improvement.Collaboration: Work closely with cross-functional teams to ensure customer issues are resolved and provide insights to enhance our products and services.You will be a good fit to join us if you:Have proficiency in French as your primary language and are fluent in English (other languages are a plus)Have strong written and verbal communication skills.Are customer-focused with a positive attitude.Have experience with Intercom or similar customer support platforms is a plus.Have the ability to multitask and prioritize effectively.We'd love to have you join us for many reasons, such as:A multicultural and international teamA stimulating SaaS environment within a supportive and fast-growing companyBalance work and life with one remote day per week

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    Customer Care Agent - French Speaker Apply locations Barcelona time type Full time posted on Posted 2 Days Ago time left to apply End Date: December 16, 2024 (18 days left to apply) job requisition id R23793 Job Title : Customer Care Agent - French Speaker Summary of the role: Are you a skilled Customer Care Agent? Are you a tech-oriented professional within...

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