Customer Care Agent W/ French
hace 3 semanas
Are you passionate about helping others? Do you like to work in an international and innovative environment? And are you interested in skincare and -products? Then we are looking for you
Our client is an international company and a Spanish dermatology leader specializing in solutions to skin conditions and sun protection. They are looking for a French talent to join their customer care team at their headquarters in Barcelona.
You would be a great fit if you have excellent communication skills, have some experience in either administrative work in an international environment or a call center, and are comfortable working with online programs such as Microsoft Office, SAP or Salesforce.
**Languages**:
- Native level of French
- Full professional level of English or Spanish
Barcelona
- Competitive Salary
- Pharmaceutical
- Permanent
**Main Responsibilities**:
- Provide excellent customer service for customers in the French market
- Work together with the sales team to keep logistics up to date
- Build and maintain relationships with customers B2B and B2C
- Help the customers with incidents and complaints by giving creative solutions
- Stay updated on the company's products
**Core Skills/experience**:
- Excellent verbal and written communication skills
- Previous experience in customer service or in a contact center
- Problem solver and team player attitude
- Great Microsoft Office skills
- SAP skills will be a big plus
- Ability to adapt to a dynamic environment
- Thinking in solutions, have an innovative mindset
**What’s on offer**:
- Competitive Salary
- Flexible working hours between 7:30 and 20:00
- 1,5-hour lunch break
- Hybrid working model
- Private health and -life insurance
- 24 days of Holidays plus Semana Santa and Christmas break and a Birthday afternoon off
- Personal
- and professional growth opportunities
**Our recruitment process**:
- Step 1: Interview with our Recruiter to get to know you and your experience
- Step 2: Interview with the Hiring Manager of the company
- Step 3: Interview with the Head of Supply of the company
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