Technical & Repair Support Manager

hace 2 meses

Zaragoza, España Ingenico Group A tiempo completo

.Technical & Repair Support ManagerDate: Oct 7, 2024Location: Madrid, ES, 28042Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, our world-class terminals, solutions, and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.ScopeYou are in charge of managing the Repair subcontracted partner and internal team to ensure the contractual KPIs Ingenico has with its customer (SLA above 95% - Turnaround time of 10 days) with the repair & technical support team in order to ensure the resolution of the different field/repair/customer incidences.Main ResponsibilitiesManage the repair & technical team and the subcontract partner - Direct contact with partner operation managerLead the weekly production meetings reviewing capacity, output, and SLA performanceBe accountable for all aspects of the Iberian repair centers performance covering but not limited to delivery, quality, and financialGather and analyze data to support business reviews as required covering as a minimum weekly performance review & monthly financial reviewsProvide technical support to internal departments, customers, and partnersEnsure the correct resolution of incidents in the fieldProvide training of new products to partnersEnsure the correct functioning of the different services like the software catalogue or the remote keyloadingContinuously check PCI compliance and participate in the PCI auditsProfileYou have a technical degree from University or a degree in Engineering. You have at least 3 years in a technical position (aftersales or R&D) and at least 2 years managing teams. You have at least an operational level of English (B2/C1) and speak Spanish fluently.Knowledge about repair activitiesAbility to be assertive and communicate effectivelyAbility to work on your own initiative to demanding timescalesExperience in data analysis and report generationNice-to-have skills:PCI DSS knowledgeSAP knowledgeJIRA knowledgeAs part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

  • Technical & Repair Support Manager

    hace 4 semanas

    Zaragoza, España Ingenico Group A tiempo completo

    .Technical & Repair Support Manager Date: Oct 7, 2024 Company: Location: Madrid, ES, 28042 Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, our world-class terminals, solutions, and services enable the global ecosystem of...

  • Technical & Repair Support Manager

    hace 4 semanas

    Zaragoza, España Ingenico Group A tiempo completo

    .Technical & Repair Support Manager Date: Oct 7, 2024 Location: Madrid, ES, 28042 Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, our world-class terminals, solutions, and services enable the global ecosystem of payments...

  • Technical & Repair Support Manager

    hace 2 meses

    Zaragoza, España Ingenico A tiempo completo

    .Ubicación:28042 Madrid, Madrid provinciaDescripción completa del empleo:Date: Oct 7, 2024Company: IngenicoLocation: Madrid, ES, 28042Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers, our world-class terminals, solutions, and...

  • Component Repair Services

    hace 4 semanas

    Zaragoza, España Airbus A tiempo completo

    .Component Repair Services - Jr. Technical Coordinator A vacancy for a Repair Services Jr. Technical Coordinator has arisen within Airbus Defence and Space in Getafe, Madrid. The successful applicant will join the service material department to support the growth and profitability increase of our Component Repair Services. Tasks Provide value engineering...

  • Component Repair Services

    hace 1 mes

    Zaragoza, España Airbus A tiempo completo

    .Component Repair Services - Jr. Technical Coordinator A vacancy for a Repair Services Jr. Technical Coordinator has arisen within Airbus Defence and Space in Getafe, Madrid. The successful applicant will join the service material department to support the growth and profitability increase of our Component Repair Services. Tasks Provide value engineering...

  • Repair Operations Support

    hace 6 meses

    Zaragoza, España Vestas A tiempo completo

    Iberia Repair Center handles both refurbishment of minor components and production of new parts / components / systems for Service (maintenance contracts and aftersales). In addition to this repairing process, Iberia Repair Center is contributing with in-house solutions with the purposes of solving obsolete or legacy issues and with creating improvements in...

  • Technical and Operations Manager

    hace 2 semanas

    Zaragoza, Zaragoza, España Ingenico Group A tiempo completo

    {"Job Title: Technical & Repair Support Manager}As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, Ingenico Group enables the global ecosystem of payments acceptance. Our world-class terminals, solutions, and services inspire our large and diverse community of experts who anticipate and help...

  • Technical Lead

    hace 2 semanas

    Zaragoza, Zaragoza, España Ingenico Group A tiempo completo

    Job Description: We are looking for a highly skilled Technical Lead to join our team at Ingenico Group. As a Technical Lead, you will be responsible for managing the repair and technical support team, ensuring the resolution of different field and repair customer incidents. Your main responsibilities will include managing the repair and technical team,...

  • Pts Technical Support Manager

    hace 3 semanas

    Zaragoza, España Grupos Electrogenos Europa, S.A. A tiempo completo

    .PTS Technical Support Manager Functional area: Service Country: Spain City: Zaragoza Company name: Grupos Electrogenos Europa, S.A. Date of posting: Nov 13, 2024 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...

  • Pts Technical Support Manager

    hace 3 semanas

    Zaragoza, España Grupos Electrogenos Europa, S.A. A tiempo completo

    **PTS Technical Support Manager**: - Functional area: Service- Country: Spain- City: Zaragoza- Company name: Grupos Electrogenos Europa, S.A.- Date of posting: Nov 13, 2024 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the...

  • Pts Technical Support Manager

    hace 3 semanas

    Zaragoza, España Grupos Electrogenos Europa, S.A. A tiempo completo

    .PTS Technical Support ManagerFunctional area: ServiceCountry: SpainCity: ZaragozaCompany name: Grupos Electrogenos Europa, S.A.Date of posting: Nov 13, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...

  • Pts Technical Support Manager

    hace 2 semanas

    Zaragoza, España Atlas Copco A tiempo completo

    .Date of posting: Nov 13, 2024 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. We are looking for a new...

  • Pts Technical Support Manager

    hace 2 semanas

    Zaragoza, España Atlas Copco A tiempo completo

    .Date of posting: Nov 13, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.We are looking for a new Technical...

  • PTS Technical Support Manager

    hace 3 semanas

    Zaragoza, España Atlas Copco A tiempo completo

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.We are looking for a new technical support manager in the Power...

  • Pts Technical Support Manager

    hace 3 semanas

    Zaragoza, España Atlas Copco A tiempo completo

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.We are looking for a new technical support manager in the Power...

  • Pts Technical Support Manager

    hace 3 semanas

    Zaragoza, España Grupos Electrogenos Europa, S.A. A tiempo completo

    PTS Technical Support Manager Functional area: Service Country: Spain City: Zaragoza Company name: Grupos Electrogenos Europa, S.A. Date of posting: Nov 13, 2024 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...

  • Pts Technical Support Manager

    hace 3 semanas

    Zaragoza, España Grupos Electrogenos Europa, S.A. A tiempo completo

    PTS Technical Support Manager Functional area: Service Country: Spain City: Zaragoza Company name: Grupos Electrogenos Europa, S.A. Date of posting: Nov 13, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...

  • Pts Technical Support Manager

    hace 3 semanas

    Zaragoza, España Grupos Electrogenos Europa, S.A. A tiempo completo

    PTS Technical Support ManagerFunctional area: ServiceCountry: SpainCity: ZaragozaCompany name: Grupos Electrogenos Europa, S.A.Date of posting: Nov 13, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies...

  • PTS Technical Support Manager

    hace 3 días

    Zaragoza, España Grupos Electrogenos Europa, S.A. A tiempo completo

    PTS Technical Support Manager Functional area: Service Country: Spain City: Zaragoza Company name: Grupos Electrogenos Europa, S.A. Date of posting: Nov 13, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us...

  • Pts Technical Support Manager

    hace 2 semanas

    Zaragoza, España Atlas Copco A tiempo completo

    Date of posting: Nov 13, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.We are looking for a new Technical...