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.Date of posting: Nov 13, 2024 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. We are looking for a new Technical Support Manager in the Power Technique product company in Zaragoza. You will be responsible for providing active support to our Customer Centers by offering professional technical training, support material, problem solving, and solution communication. You will handle warranty and quality reporting and actively contribute to the development projects of the product company for all machines designed and manufactured in Zaragoza. You will lead the team of technical support specialists and collaborate with colleagues within the product company and the divisional teams, both from Portable Power & Flow division and PTS division. This position reports to the GM of the Product Company Zaragoza and is part of the global PTS technical support community team, indirectly reporting to the VP Operations & Technical Support of the PTS Division. Mission As Technical Support Manager, your mission is to guarantee efficient, effective state-of-the-art technical support to our Customer Centers for all products produced or designed in the Power Technique product company in Zaragoza. You and your team will safeguard product quality by ensuring a spirit of continuous improvement through effective interaction with our Customer Centers, Engineering, Purchasing, Marketing, and Manufacturing departments to achieve rapid implementation of product quality improvement programs for both new and existing products. Goals for you and your team: Help develop new products through project team meetings to ensure excellent serviceability and lowest lifecycle cost. Offer structured and well-timed daily technical support to the Customer Centers. Provide excellent technical training to our Customer Centers, ensuring they are equipped to provide service and technical support for our whole product portfolio. Provide steering and guidance to the Technical Committee Meeting (TCM). Report and follow up technical problems in the Product Quality Meeting (PQM). Analyze, report, and improve our product quality by consistent measurement and follow-up of warranty reporting. Support our Customer Centers to solve quality problems by making relevant and traceable information available. Support the Technical Support organization in all markets we operate to be efficient, fast, and effective in supporting end customers, rental companies, and dealers. Visit customers and Customer Centers looking for quality, support, and serviceability improvements, focusing on increasing customer experience and creating value for Atlas Copco. Guide the development, implementation, and promotion of new service products, service systems, and routines

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