Technical and Operations Manager

hace 5 días


Zaragoza, Zaragoza, España Ingenico Group A tiempo completo
{"Job Title: Technical & Repair Support Manager}

As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, Ingenico Group enables the global ecosystem of payments acceptance. Our world-class terminals, solutions, and services inspire our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. We are seeking a skilled Technical & Repair Support Manager to join our team.

Main Responsibilities:
  • Manage the repair & technical team and the subcontract partner
  • Direct contact with partner operation manager
  • Lead the weekly production meetings reviewing capacity, output, and SLA performance
  • Be accountable for all aspects of the Iberian repair centers performance covering but not limited to delivery, quality, and financial
  • Gather and analyze data to support business reviews as required covering as a minimum weekly performance review & monthly financial reviews
  • Provide technical support to internal departments, customers, and partners
  • Ensure the correct resolution of incidents in the field
  • Provide training of new products to partners
  • Ensure the correct functioning of the different services like the software catalogue or the remote keyloading
Profile:
  • You have a technical degree from University or a degree in Engineering
  • You have at least 3 years in a technical position (aftersales or R&D) and at least 2 years managing teams
  • You have at least an operational level of English (B2/C1) and speak Spanish fluently
  • Knowledge about repair activities
  • Ability to be assertive and communicate effectively
  • Ability to work on your own initiative to demanding timescales
  • Experience in data analysis and report generation
Nice-to-have skills:
  • PCI DSS knowledge
  • SAP knowledge
  • JIRA knowledge

We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.



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